Indian Eagle Pvt Ltd

Banjara Hills, Hyderabad

Job descriptionProvide information on airline tickets to customersRequire Excellent communication skills in EnglishProviding best customer ServiceOnly Night Shifts & No Day shiftsWilling to learn new thingsShould be willing to work in night shifts and 6 daysRequired Candidate profileExcellent comm skills in English verbal and writtenStrong problem-solving skills &customer-oriented mindsetAdaptable to learn new things in dynamic work environment

To manage the day-to-day operations with a team of agents and meet the required numbers in terms of sales, quality, and productivity. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Work very closely with team members to solve customer problems. Need to be approachable and supportive towards the team. Should have the ability to motivate the team to achieve their targets. Monitor team performance and report on metrics. Do regular performance evaluations. Create a motivating work environment & atmosphere. Develop a well-designed & motivating evaluation program Communicate with teams about their performance. Maintains and enhances the organization's customer care department by planning, implementing, and evaluating various policies, programs, and practices to Improve customer satisfaction. Discover training needs and provide coaching.