We are looking for enthusiastic Airport Ticketing Staff to join our team in Raipur, Chhattisgarh. This role is perfect for individuals passionate about customer service and travel, with 0 to 5 years of experience.
Key Responsibilities:
1. Ticket Booking: Assist customers with booking airline tickets, ensuring accurate information is provided for travel itineraries.
2. Customer Support: Address customer inquiries regarding flight schedules, ticket prices, and travel-related issues, providing excellent service to enhance customer satisfaction.
3. Payment Processing: Handle ticket payments efficiently, explaining payment options and confirming transactions to customers.
4. Documentation: Maintain accurate records of bookings, cancellations, and changes, ensuring all information is processed in a timely manner.
5. Collaboration: Work closely with team members and other departments to resolve any ticketing issues and improve service delivery.
Required Skills and Expectations:
Candidates should have completed their 12th grade and possess strong communication skills in both English and local languages. Attention to detail is crucial, as accuracy in booking and documentation is essential. Basic computer skills and familiarity with ticketing software are necessary, along with the ability to multi-task in a fast-paced environment. A friendly attitude and willingness to assist customers are key to success in this role, which requires a teamwork-oriented mindset and the ability to remain calm under pressure.