Freshers & Experience || Full Time || Air Ticketing Executive

Indo Job Solutions

position overview

an air ticketing executive is responsible for managing flight reservations, issuing tickets, handling cancellations and rebookings, and providing high-quality customer service to ensure smooth travel experiences. the role requires expertise in airline reservation systems, knowledge of aviation regulations, and strong customer relationship skills.

key responsibilities

ticketing & reservations

make flight bookings, rebookings, cancellations, and modifications using global distribution systems (gds) such as amadeus, sabre, or galileo.

issue, revalidate, and reissue tickets in compliance with airline and iata guidelines.

calculate fares and handle refunds, exchanges, and travel vouchers.

manage group bookings, special requests, and corporate client itineraries.

customer service

provide passengers with accurate information regarding flights, fares, schedules, visas, and travel requirements.

assist customers with special needs (unaccompanied minors, medical assistance, baggage handling).

handle complaints, disruptions, or schedule changes with professionalism and empathy.

build and maintain long-term client relationships by delivering excellent service.

sales & revenue

promote and sell additional services such as upgrades, baggage, insurance, hotels, and tour packages.

work towards achieving monthly and quarterly ticketing and sales targets.

identify opportunities for cross-selling and upselling to maximize revenue.

operations & administration

maintain accurate booking and transaction records.

prepare daily, weekly, and monthly sales and reconciliation reports.

coordinate with airlines, consolidators, and tour operators for seat confirmations and special deals.

verify passenger documents (passport, visa, health certificates) to ensure compliance with international travel requirements.

required skills & competencies

proficiency in gds systems (amadeus, sabre, galileo, etc.)

strong knowledge of iata fare rules, ticketing processes, and airline regulations

excellent communication and interpersonal skills

customer service orientation with problem-solving ability

attention to detail and accuracy in bookings and documentation

ability to work under pressure with changing schedules

basic financial/accounting knowledge for invoicing and payments

qualifications

minimum of a diploma/degree in travel, tourism, or related field

prior experience in ticketing/reservations (1–3 years preferred)

certification in gds systems (amadeus, sabre, galileo) highly desirable

fluency in english (additional languages a plus)

flexibility to work shifts, weekends, and holidays

• Experience

  0 - 6 Years

• No. of Openings

  23

• Education

  12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree

• Role

  Airport Ticketing Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Hyderabad