As an Airport Ground Staff member in Kolkata, you will play a crucial role in ensuring smooth airport operations and providing excellent customer service to passengers. Your main responsibilities will include:
- **Check-in Assistance**: Help passengers during the check-in process, ensuring they have their tickets and identification ready for a hassle-free experience.
- **Baggage Handling**: Safely manage passengers’ luggage by loading and unloading bags, ensuring they are transported correctly to and from aircraft.
- **Customer Service**: Address passenger inquiries and provide information about flights, airport services, and facilities to enhance their travel experience.
- **Boarding Coordination**: Assist in organizing and announcing boarding processes, ensuring that passengers board their flights efficiently and on time.
- **Monitoring Flight Information**: Keep an eye on flight schedules and updates, effectively communicating any changes to passengers to minimize confusion.
- **Safety and Security Compliance**: Follow all airport safety and security protocols to ensure a safe environment for both passengers and staff.
To succeed in this role, you should possess strong communication skills, a positive attitude, and the ability to work well under pressure. You need to be attentive to detail and have the ability to multitask effectively. Being a team player is essential, as you will work closely with other staff members. A basic understanding of customer service principles will also be beneficial in this position.
Experience
0 - 1 Years
No. of Openings
56
Education
10th Pass
Role
Airport Ground Staff
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, One-way Cab, Two-way Cab
Face Interview Location
kolkata