12th Pass Freshers For Airport Ground Staff

overview

ground staff are responsible for managing a range of duties at airports and airline terminals to ensure smooth operations both on the ground and in passenger areas. they play a crucial role in providing excellent customer service, ensuring flight safety and efficiency, and maintaining seamless coordination between passengers, flight crews, and other airport departments.

key responsibilities

🧍‍♀️ passenger handling

assist passengers with check-in procedures, boarding passes, and seat allocation.

manage luggage check-in, tagging, and ensure correct transfer to aircraft.

provide information about flight schedules, delays, cancellations, and gate changes.

handle special requests such as wheelchairs, unaccompanied minors, and vip passengers.

ensure passenger compliance with safety and security regulations.

🛄 baggage & cargo handling

supervise and coordinate the loading and unloading of passenger baggage and cargo.

verify baggage tags and ensure proper weight distribution.

manage lost or damaged baggage claims and assist passengers in tracing missing items.

maintain cargo documentation and assist with customs clearance when required.

🧾 ticketing & reservations

handle ticket reservations, cancellations, rebookings, and fare adjustments.

manage ticket counters and assist passengers with travel-related queries.

collect payments, issue receipts, and ensure accurate transaction records.

🔧 flight & ramp coordination

coordinate with pilots, cabin crew, and air traffic control for flight readiness.

monitor arrival and departure times to avoid delays.

oversee ground operations such as fueling, cleaning, and catering.

ensure ramp safety and adherence to ground handling protocols.

💬 customer service

deliver professional, friendly, and efficient service to passengers.

resolve complaints and handle difficult situations with tact and diplomacy.

represent the airline’s image positively at all times.

skills & competencies

technical skills:

knowledge of airline systems (dcs, amadeus, sabre, etc.)

basic computer skills (ms office, data entry)

understanding of safety, security, and airport regulations

soft skills:

excellent verbal and written communication

strong interpersonal and customer service skills

patience and emotional control under pressure

teamwork and coordination abilities

problem-solving and decision-making skills

other attributes:

presentable appearance and professional attitude

punctuality, reliability, and attention to detail

flexibility to work in shifts, weekends, and holidays

educational qualifications

minimum: 10+2 (higher secondary) from a recognized board

preferred: diploma or bachelor’s degree in aviation, hospitality, or travel management

certifications (advantageous): airport ground handling, customer service, safety & security training

experience

entry level: 0–6 years of experience in customer service or hospitality

experienced: prior work in airport/airline operations, ticketing, or logistics

work environment

based at airports or airline terminals

shift-based schedules (morning, evening, or night shifts)

standing and moving for long hours

interaction with diverse passengers and teams

• Experience

  0 - 6 Years

• No. of Openings

  119

• Education

  12th Pass, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Any Bachelor Degree, Post Graduate Diploma, Any Master Degree

• Role

  Airport Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai