Airline Customer Service Representative || Freshers & Experienced

As an Airline Customer Service Representative, you will be responsible for assisting passengers with their flight bookings, cancellations, and changes. You will also handle inquiries regarding baggage policies, flight schedules, and general travel information. Additionally, you will provide exceptional customer service by addressing any complaints or issues passengers may have during their travel experience.

Key responsibilities include managing customer inquiries through phone, email, and in-person interactions. You will need to have strong communication skills to effectively assist passengers with their travel needs. Attention to detail is critical when processing ticket reservations and ensuring accurate information is provided to customers. Additionally, you will need to stay updated on airline policies and procedures to provide accurate information to passengers.

The ideal candidate should have a minimum education level of 12th pass and possess excellent communication skills in both English and Hindi. Prior experience in customer service or hospitality is preferred but not required. The ability to work well under pressure, solve problems efficiently, and remain calm and professional in stressful situations is essential for this role. A positive attitude and a passion for helping others will contribute to your success as an Airline Customer Service Representative.

• Experience

  0 - 5 Years

• No. of Openings

  852

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office