- Handling airline ticket booking: The air ticketing executive is responsible for booking, cancelling, and rescheduling airline tickets for customers as per their requirements.
- Assisting customers at the airport: They assist passengers with check-in, boarding, and other airport procedures to ensure a smooth travel experience.
- Handling ground operations: The executive is involved in coordinating with ground staff for baggage handling, aircraft refueling, and other ground operations activities.
- Providing customer service: They respond to customer inquiries, resolve complaints, and provide information about flights, fares, and schedules in a courteous and professional manner.
- Ensuring safety and security: The air ticketing executive adheres to all safety and security protocols to ensure the well-being of passengers and staff.
Required skills and expectations:
- Excellent communication skills: The candidate must have strong verbal and written communication skills to interact effectively with customers and colleagues.
- Customer service orientation: They should have a customer-centric approach and a willingness to go the extra mile to meet customer needs.
- Attention to detail: Accuracy and attention to detail are essential for booking tickets and handling customer requests efficiently.
- Knowledge of airline industry: A basic understanding of airline operations, ticketing systems, and airport procedures is preferred.
- Ability to work under pressure: The role may involve handling multiple tasks simultaneously, so the candidate should be able to work well under pressure.