Air Ticketing Executive Fresher

Job Title

Air Ticketing Executive

Department

Airport Operations / Passenger Services / Reservation & Ticketing

Locations

Jammu

Srinagar

Leh

Shimla

Kangra

Kullu-Manali

Amritsar

Bathinda

Jalandhar

Ludhiana

Job Summary

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.

Key Responsibilities

Ticket Reservation & Booking

- Book domestic and international flight tickets.

- Assist customers in selecting suitable flights and fare options.

- Provide accurate fare quotations and travel itineraries.

- Process ticket reservations through airline reservation systems.

- Issue, reissue, and cancel airline tickets.

- Handle ticket modifications and upgrades.

Passenger Assistance

- Guide passengers regarding flight schedules.

- Assist with seat selection and special meal requests.

- Provide information about baggage allowance.

- Explain airline policies regarding refunds and cancellations.

- Assist passengers with travel insurance information.

- Help elderly passengers and passengers requiring special assistance.

- Handle customer complaints professionally.

Airport Counter Operations

- Assist passengers at airline ticket counters.

- Verify passenger identity documents.

- Coordinate with check-in staff.

- Resolve ticketing-related issues before departure.

- Process standby passengers.

- Manage last-minute ticket changes.

Reservation Management

- Update reservation records.

- Confirm flight bookings.

- Monitor waitlisted bookings.

- Handle group reservations.

- Coordinate with travel agencies.

- Process online and offline reservations.

Documentation

- Verify passports and visas for international travel.

- Ensure travel documents meet airline requirements.

- Prepare passenger manifests when required.

- Maintain booking records.

- Generate reservation reports.

Payment Handling

- Accept ticket payments.

- Process credit/debit card transactions.

- Handle cash payments.

- Generate invoices and receipts.

- Maintain daily cash records.

- Process ticket refunds.

Customer Service

- Respond to customer inquiries.

- Handle phone, email, and walk-in customers.

- Provide accurate travel information.

- Resolve ticketing issues promptly.

- Maintain customer satisfaction.

Coordination

- Coordinate with airline operations.

- Work closely with check-in staff.

- Communicate with airport authorities.

- Coordinate with travel agencies.

- Support baggage service teams when required.

Compliance

- Follow airline ticketing policies.

- Adhere to DGCA and airport regulations.

- Maintain confidentiality of passenger information.

- Ensure compliance with aviation security procedures.

Required Qualifications

- 10+2 (Higher Secondary) - Minimum qualification.

- Graduate in any discipline preferred.

- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.

- Freshers and experienced candidates may apply.

Required Skills

Technical Skills

- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)

- Flight booking procedures

- Fare calculation

- Ticket issuance

- Ticket revalidation and reissue

- Refund processing

- Knowledge of domestic and international routes

- Basic computer proficiency (MS Office, email)

Soft Skills

- Excellent communication skills

- Customer service orientation

- Professional appearance and grooming

- Problem-solving ability

- Attention to detail

- Time management

- Multitasking

- Teamwork

- Positive attitude

- Patience and empathy

Knowledge Requirements

- Airline fare rules

- Airport procedures

- Reservation systems

- IATA ticketing standards

- Baggage policies

- Visa and passport requirements

- Travel insurance basics

- Aviation terminology

- Customer service standards

Daily Duties

- Process ticket bookings.

- Assist passengers with reservations.

- Issue and modify airline tickets.

- Handle cancellations and refunds.

- Answer customer calls and emails.

- Verify travel documents.

- Coordinate with airport operations.

- Resolve ticketing issues.

- Update reservation records.

- Maintain transaction reports.

Working Conditions

- Airport terminals

- Airline reservation offices

- Travel agency offices

- Rotational shifts

- Early morning, evening, night, weekends, and public holidays

- Standing and desk-based work

- Fast-paced, customer-facing environment

Physical Requirements

- Ability to work in shifts.

- Professional grooming and appearance.

- Ability to sit or stand for extended periods.

- Good verbal communication.

- Basic computer typing skills.

- Ability to work under pressure.

Career Progression

- Air Ticketing Executive

- Senior Ticketing Executive

- Reservation Executive

- Passenger Service Executive

- Airport Customer Service Executive

- Ticketing Supervisor

- Reservation Supervisor

- Duty Officer

- Airport Operations Executive

- Airport Operations Manager

Preferred Certifications

- IATA Foundation in Travel & Tourism

- IATA Airline Cabin Crew (optional for broader aviation knowledge)

- Amadeus Certification

- Galileo Certification

- Sabre Reservation System Certification

- Diploma in Aviation, Hospitality & Travel Management

Salary (India)

- Fresher: ₹25,000-₹30,000 per month

- 1-3 years: ₹30,000-₹40,000 per month

- 3-5 years: ₹35,000-₹75,000 per month

- Senior/Lead Executive: ₹50,000-₹1,00,000+ per month

• Experience

  0 - 6 Years

• No. of Openings

  173

• Education

  10th Pass

• Role

  Air Ticketing Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Min Age

  18 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab

• Face Interview Location

  Jammu