Job Description - Admission Counsellor
Position: Admission Counsellor
Department: Admissions
Location: R&R Study Point, Pitampura,Delhi...
Employment Type: Full-Time
Job Summary
We are looking for a dynamic, confident, and student-oriented Admission Counsellor to guide prospective students and parents through the admission process. The candidate will be responsible for counselling, follow-ups, converting enquiries into admissions, and maintaining positive relationships with students and parents.
Key Responsibilities
Handle enquiries from prospective students and parents through calls, WhatsApp, , and walk-ins.
Understand students' academic goals and recommend suitable courses/programs.
Explain course details, fee structure, admission criteria, batches, and other relevant information.
Counsel students and parents professionally and address their queries and concerns.
Follow up regularly with prospective students to convert enquiries into admissions.
Maintain accurate records of enquiries, follow-ups, and admissions.
Coordinate with the academic and administrative teams to ensure a smooth admission process.
Meet assigned admission and conversion targets.
Conduct campus/institute visits and provide prospective students with relevant information.
Participate in admission campaigns, seminars, orientations, and promotional activities.
Prepare regular reports on enquiries, follow-ups, conversions, and admissions.
Maintain a professional and positive image of the institute while interacting with students and parents.
Skills & Qualifications
Relevant experience in education/admissions/counselling will be an advantage.
Excellent communication and interpersonal skills.
Strong convincing, counselling, and negotiation abilities.
Good command of English and Hindi.
Confident, presentable, and student-friendly personality.
Ability to handle multiple enquiries and follow-ups efficiently.
Basic computer knowledge, including MS Office/Google Workspace.
Target-oriented and capable of working independently as well as in a team.
Experience
Experience in admissions, educational counselling, tele-counselling, sales, or a related field is preferred. Freshers with excellent communication skills may also be considered.
Key Performance Indicators (KPIs)
Number of enquiries handled
Follow-up effectiveness
Enquiry-to-admission conversion rate
Achievement of admission targets
Student/parent satisfaction
Accuracy of admission records and reports