Job Description - Admission Counsellor
Position: Admission Counsellor
Department: Admissions
Location: R&R Study Point, Pitampura,Delhi...
Employment Type: Full-Time
Job Summary
We are looking for a dynamic, confident, and student-oriented Admission Counsellor to guide prospective students and parents through the admission process. The candidate will be responsible for counselling, follow-ups, converting enquiries into admissions, and maintaining positive relationships with students and parents.
Key Responsibilities
* Handle enquiries from prospective students and parents through calls, WhatsApp, email, and walk-ins.
* Understand students' academic goals and recommend suitable courses/programs.
* Explain course details, fee structure, admission criteria, batches, and other relevant information.
* Counsel students and parents professionally and address their queries and concerns.
* Follow up regularly with prospective students to convert enquiries into admissions.
* Maintain accurate records of enquiries, follow-ups, and admissions.
* Coordinate with the academic and administrative teams to ensure a smooth admission process.
* Meet assigned admission and conversion targets.
* Conduct campus/institute visits and provide prospective students with relevant information.
* Participate in admission campaigns, seminars, orientations, and promotional activities.
* Prepare regular reports on enquiries, follow-ups, conversions, and admissions.
* Maintain a professional and positive image of the institute while interacting with students and parents.
Skills & Qualifications
* Relevant experience in education/admissions/counselling will be an advantage.
* Excellent communication and interpersonal skills.
* Strong convincing, counselling, and negotiation abilities.
* Good command of English and Hindi.
* Confident, presentable, and student-friendly personality.
* Ability to handle multiple enquiries and follow-ups efficiently.
* Basic computer knowledge, including MS Office/Google Workspace.
* Target-oriented and capable of working independently as well as in a team.
Experience
Experience in admissions, educational counselling, tele-counselling, sales, or a related field is preferred. Freshers with excellent communication skills may also be considered.
Key Performance Indicators (KPIs)
* Number of enquiries handled
* Follow-up effectiveness
* Enquiry-to-admission conversion rate
* Achievement of admission targets
* Student/parent satisfaction
* Accuracy of admission records and reports