Jaden Executive Search and Recruitment Specialist

Vasai West, Mumbai

Social Media Executive - Mumbai (Vashi)Job Description: Job Title : Social Media Executive - Mumbai (Vashi)Job Responsibility* Will have an in-depth understanding of all things digital and social media* Will have to manage day-to-day handling of all social media channels such as Facebook, Instagram Twitter, LinkedIn, Pinterest, YouTube, etc. and adapt content to suit the different channels* Will have to plan social media campaigns and create daily social content for different platforms.* Will have to perform social media audience research and competitor social analysis* Will have to monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics, Facebook Insights, Business Manager, etc. Knowledge of Social Media Ads are preferred* Will have to manage monthly and yearly social media budgets* Will be fluent with branding and marketing concepts (including making presentations)* Will be fluent with various digital media, channels and platforms and trending news* Will be a multi-specialist and not only focus on content and strategy, but also interact with clients and manage internal and external expectationsKey Skills: Key Skills:* Have agency experience* Have exceptional communication skills, written and spoken* Possess a love for dealing with people* Be Highly self-motivated and creative* Be Pro-active and enjoy taking initiative* Be Multi-taskerTarget Industry: Digital Marketing AgenciesMandatory :* Will have to plan social media campaigns and create daily social content for different platforms.* Must have a minimum of 1.5 to 3 years experience in creating social media content for different platformsGender: OpenExperience: Must have a minimum of 1 to 2 years experience in creating social media content for different platformsJob Location: Mumbai, Vashi WFOWorking Days: 5 daysQualification: Bachelor's degree in Marketing, Communications, or a related field.Notice Period: Immediate to 30 daysRelocation candidates: No

Position:Content WriterLocation:Okhla Phase 2, South DelhiWorking Days: Monday to SaturdayPreference will be given to per son with packaging content experience in FMCG industry.Responsibilities:Execute content strategy for the e-commerce website, aligning it with the brand's objectives and target audience. Ensure that product pages are well-organised and visually appealing, with accurate product information, images, and specifications. Stay updated with industry trends, competitor analysis, and customer preferences to inform content decisions. Qualifications: Bachelor's degree preferably in Marketing Communication or a related field. 5+ years of experience in content writing and management.Preferably from a media agency background. Proficiency in using content management systems and tools.

Job Description Executive Assistant (EA) to Sales HeadJob Title: Executive Assistant to Sales HeadLocation: South DelhiExperience: 5+ YearsReporting To: Sales HeadJob SummaryThe Executive Assistant (EA) to the Sales Head will provide high-level administrative, operational, and strategic support. The role requires a proactive professional with strong organizational skills, attention to detail, and the ability to manage multiple priorities efficiently. The EA will act as a bridge between the Sales Head and internal/external stakeholders, ensuring smooth execution of sales strategies, coordination of meetings, and seamless communication.Key Responsibilities1. Sales Strategy & Business SupportAssist the Sales Head in executing sales strategies, tracking performance, and analyzing sales reports.Prepare sales presentations, business proposals, and performance review documents.Conduct market research and competitor analysis to support strategic decision-making.Track and follow up on key sales initiatives and action plans.2. Calendar & Task ManagementManage the Sales Heads schedule, ensuring efficient time allocation for meetings, reviews, and client interactions.Prioritize tasks and ensure timely completion of important deliverables.Organize and coordinate sales team meetings, training sessions, and business reviews.3. Communication & Stakeholder ManagementAct as a liaison between the Sales Head and internal teams, clients, and business partners.Draft emails, reports, and executive briefs for internal and external communication.Handle correspondence and ensure seamless flow of information across departments.4. Sales Operations & CoordinationMaintain sales records, dashboards, and CRM reports to track performance metrics.Assist in managing sales pipelines, client interactions, and follow-ups.Work closely with finance and operations teams to ensure smooth order processing and invoicing.Monitor and report on sales targets, achievements.

Customer Support Executive helps customers by resolving their issues, answering questions, and ensuring a positive experience. They primarily handle inquiries through phone, email, chat, or social media. Their role involves troubleshooting, explaining products/services, and processing returns, all while maintaining accurate records of interactions.

Quality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)

QA languages: Assamese,Telugu, Tamil, MalayalamQuality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)Eligibility Criteria: -18-35 years of age12th pass or aboveProficient/familiar in computer operationWork Location :- Koperkhairane, Navi Mumbai, 400706. (On site)