Team Leader Customer Service Jobs in India

We are looking for a Housekeeping Team Leader to oversee our housekeeping operations from home. This role is suitable for individuals with up to 6 years of experience and a minimum education level of 12th grade. nnKey Responsibilities:n- Team Management: Lead and supervise the housekeeping team to ensure high standards of cleanliness and organization in all assigned areas. This includes motivating team members and ensuring tasks are completed efficiently.n- Quality Control: Conduct regular inspections of the work area to ensure that cleanliness standards are met. Provide feedback and guidance to team members when necessary.n- Training: Organize and deliver training sessions for new staff on cleaning procedures and equipment use, ensuring that all personnel are skilled and confident in their duties.n- Inventory Management: Monitor and manage housekeeping supplies and equipment, ensuring that the team has all necessary materials to perform their tasks effectively.nnRequired Skills and Expectations:nThe ideal candidate should possess strong leadership skills and the ability to motivate a team. Excellent communication skills are essential to provide clear instructions and feedback. Attention to detail is critical to maintain the cleanliness standards expected. Candidates should be organized, capable of multitasking, and able to work independently while managing their time effectively. A proactive attitude and problem-solving skills will contribute to the team's overall success.

We are looking for a Senior Customer Support Executive to join our team in Nashik. In this role, you will be responsible for providing high-quality customer support and ensuring customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats by addressing customer questions and issues promptly to maintain high service standards.- Resolve Customer Issues: Investigate and troubleshoot customer problems, providing effective solutions while keeping the customer informed throughout the process.- Maintain Customer Records: Update and manage customer information in our systems accurately to ensure easy access to customer history and service requests.- Collaborate with Teams: Work closely with other departments, such as sales and technical support, to facilitate seamless service and resolve complex customer concerns quickly.- Training New Team Members: Assist in training and mentoring new staff, sharing knowledge and best practices to help them excel in their roles.Required Skills and Expectations:- You should have 2 to 3 years of experience in a customer support role, demonstrating your ability to handle customer interactions effectively.- Strong communication skills, both verbal and written, are essential for conveying information clearly and professionally to customers.- Problem-solving abilities are crucial, allowing you to assess situations, identify issues, and propose effective solutions.- Familiarity with customer support software and tools is important to efficiently manage customer inquiries and track service requests.- A positive attitude and patience are expected, as you will be dealing with diverse customer needs and challenges daily.

We are looking for a Senior Customer Executive to join our team in Bangalore. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The role is full-time and will be based in the office.Key Responsibilities:- Customer Interaction: Engage with customers either via phone, email, or chat to address their inquiries and provide support, ensuring a positive experience.- Issue Resolution: Identify customer issues promptly and work to resolve them efficiently, focusing on maintaining customer satisfaction.- Product Knowledge: Develop a strong understanding of our products and services to assist customers effectively and provide accurate information.- Feedback Collection: Gather customer feedback and report it to the relevant departments to help improve our services and meet customer needs.- Documentation: Maintain accurate records of customer interactions, including queries and resolutions, to ensure clear communication within the team.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to interact effectively with customers.- Problem-solving skills are important, enabling the identification and resolution of customer issues.- A positive attitude and a customer-first mindset are crucial for achieving high levels of customer satisfaction.- Basic computer skills, including familiarity with customer relationship management (CRM) systems, are preferred.- A willingness to learn and adapt in a fast-paced work environment is important for personal and professional growth.

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. Key Responsibilities:- Lead the Team: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- Train and Develop Staff: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- Manage Customer Inquiries: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- Monitor Performance: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- Foster a Positive Environment: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.Required Skills and Expectations:- Strong Communication Skills: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- Problem-Solving Ability: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- Leadership Experience: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- Customer-Centric Attitude: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- Team Player: You should work well with others, support your colleagues, and contribute to the team's overall success.

Must be well and good about the job description.

Suggested KeySkills:Outbound calls, Customer Service, Convincing skills, Description:Candidate will be responsible for handling outbound calls.Responsible for making Cold Calls, handling outbound Candidate should have good presentation and convincing skills.Candidate should have a positive attitude & should be Goal oriented.Fluent in EnglishExcellent conversational and customer service skills salary 12 k to 15 kexperiences- 0 to 4 yearsplease contact - manohar reddy M phone no : 9886911611

Work from the office to support business growth activitiesIdentify and connect with potential clients via calls, emails, or messagesExplain products or services clearly to customersMaintain good relationships with clients and follow up regularlyHelp prepare proposals, quotations, and basic reportsWork with internal teams to meet client needsAchieve daily or weekly targets given by the managerCommunicate clearly and professionally with clients and teamLearn company services to answer customer queries confidentlyMust have good spoken and written English skillsBasic computer knowledge (MS Office, Email, and Internet) is requiredAny graduate can applyFreshers or candidates with up to 1 year of experience are welcome

Hiring for 5 Senior Customer Service Executive Jobs in Delhi NCR, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School with Good knowledge in skilss gud etc.

Calling to customers and telling them advantages/benefits of the product .

Looking for customer support executive who have international experience with excellent communication

Customer Service Executive/ Senior Customer Service Executive Gold Loan Business Loan LAP LoanVehicle Loan Gold Savings InvestmentsInsurance etc

Key Responsibilities : Costing -:- Arranging technical clarification from customer for tendering queries. Coordination with Tendering Team for timely & techno-commercially correct offer submission. Offer optimization before negotiation Approach & Negotiation -:- Accompany STL for techno-commercial negotiations wherever possible. Coordinate with Customer for his techno-commercial compliance wherever required or advised by STL. Sales Order Files -:- Filling & compiling Design input, Negotiation Sheet, Tender Document, FOS with final costing and all ISO related documents. Coordination with OMG for SO creation. Advance Payment -:- Coordinate for reciept of advance from cutomer as per PO terms. Drawing Approval -:- Coordination with Design for on time drawing submission incorporating all negotiated design inputs. Ensuring timely drawing approval. Ensuring timely release of drawing for planning, procurement & manufacturing. Customer Inspection -:- Coordinate with OMG & manufacturing for customer inspection. Attend all consultant & custome in absence of STL during inspection. Bank Guarantee -:- Get Bank Guarantee format from the customer. Get above format approved from finance department. Coordinate with finance for timely submission of BG. Retrieval of expired BGs from the customer as per input from finance and handing over to finance. Commercial -:- Ensure collection of all commercial documents & compliance as per inputs from the finance. Ensure submission of all documents to client, needed for release of payments as per PO terms. Tracking & follow up for the payment. Erection,Testing & Commissioning -:- Coordinate with client for expected shedule of ETC. Ensure our customer care meets the client requirement Coordinate with Customer Care for commissioning & final handing over report along with feedback for our and client records. SAP Updation -:- Updation of all ECL & sales data in SAP for monthly reports.

Designation / RoleSr. Manager CRTBandIVAVerticalCustomer Relationship TeamStakeholder ManagementBusiness Teams, Claim Processing Team, Backend Teams, Quality team, Training Team, WFM, RTQM, MIS & LeadershipFunctional /Business ResponsibilitiesManage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 CRMsSupervising the performance and providing daily direction to a team of Team Coaches and CRMs to deliver toOrganization goals of service standards, productivity standards and customer experience deliveryReview & monitor daily sample calls for the team to assess team performance and give feedback to the team accordinglyMotivating, recognizing and rewarding, coaching, refresher training and managing customer escalation on callsProvide inputs to the concerned SPOC for team rostering. Conduct one on one and team meeting regularly to provide feedbackUndertake projects for Customer Experience Management, Process Reengineering, Error Reduction, Efficiency Enhancement, Customer DIY/Contact Reduction etcMust Haves:Problem Solving SkillsProcess understanding and reforming abilitiesExcellent Communication Skills in English & HindiPeople Management SkillsStakeholder Management SkillsAnalytical AbilityRequired Qualification / ExperienceFull Time Graduate / Post Graduate

Passenger service: Assisting passengers with check-in, reservations, and rebooking flights Baggage: Checking baggage, weighing it, and charging for excess weight Boarding: Providing boarding passes, assigning seats, and directing passengers to the boarding gate Customer service: Answering questions, resolving complaints, and providing information about flight schedules and routes Safety and security: Following safety and security procedures, and escorting passengers through security Special assistance: Taking care of unaccompanied children, people with special needs, and VIPs Announcements: Making announcements over the public address system about flight delays, cancellations, and boarding Documentation: Updating computer records, completing pre-flight documents, and processing mileage pointsCONTACT HR-9218068638skytechaviation44@gmail.com

Job descriptionEssential Duties and Major Responsibilities:Books warranty repair orders and submits claims of manufacturer warranty.Maintains receivables schedules; processes service contract claims submissions and ensures appropriate follow-up.Works closely and effectively with teams of technicians, service writers, and supervisors.Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.Communicates with Service Advisors to define the scope of a warranty claim.Processes all warranty paperwork to ensure proper documentation and to verify criteria.Reconciles all warranty receivables and works with the accounting department to obtain payments; keeps track of all services and customer records as required by the warrantor.Stays abreast of all factory recall announcements and procedures and establishes and builds positive relationships with the manufacturers designated warranty representatives and the representatives of any aftermarket warranty company with which the dealership conducts business.Reviews every warranty repair order is written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.Determines the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.Ensures that all deductibles are appropriately documented, so they are collected from the customer at the time of repair completion/delivery.Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.Maintains a record of all claims submitted, returned/rejected, and paid and their current status.Establishes and maintains a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.Provides a weekly report to the Service Manager regarding claims status.Reports to management any situation or condition.

Online products Salling distributor profile as a work

Supervisor for Our premium Luxury Sweet Store in Bandra/Borivali. Retail or F&B Experience in similar set-up preferred.

Hiring Customer Service Associate for Amazon BPOAn opportunity to join Global Leader in EcommerceRequirementsExcellent communication skills in EnglishShould have good computer knowledgeShould have excellent skills in interacting with customers on callFresher/Experience both can applyMale /Female both are welcomeDay & Night shifts availableJob Location: DLF, Gomti Nagar, LucknowAttractive salaries offeredImmediate Joiners PreferredFor details, pls call or whatsapp:HR Numaya: 9555-136-921HR Shazir: 790-5454-097

Customer Service Executive (Voice/Blended/USA) ( Only Male Candidates)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 3.00 pm to 12.00 am Mon-Fri 11.00 am to 3.30 pm SatOR 2.00 pm to 12.00 am Mon-Fri

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalogue modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 3.00 pm to 12.00 am Mon-Fri 11.00 am to 3.30 pm SatOR 2.00 pm to 12.00 am Mon-Fri

This is a full-time on-site role for a Customer Support Representative. As a Customer Support Representative, your responsibilities will include addressing customer inquiries and concerns via phone, email, and in-person, and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving issues related to customer orders, managing orders, and tracking shipments.QualificationsExcellent communication and customer service skillsProven experience in customer support and customer satisfactionAbility to troubleshoot and resolve customer issuesFamiliarity with customer service software, databases, and toolsBachelor degree in business administration, communication, or a related field is preferredRelevant experience in the jewelry industry is a plus.Industry - Luxury Goods & JewelryEmployment Type-Full-time

Gud Commnuication Skills

Key ResponsibilitiesQuery Management: Responding to customer inquiries regarding product features, pricing, and availability in a timely manner.Complaint Resolution: Handling and resolving customer complaints by identifying the root cause and offering appropriate solutions or alternatives.Service Coordination: Collaborating with internal departments (Logistics, Technical Support, or Finance) to track orders or process refunds.Record Keeping: Maintaining detailed records of customer interactions, comments, and actions taken in a CRM (Customer Relationship Management) system.Feedback Collection: Proactively gathering customer feedback to help the product and marketing teams improve the overall user experience.Upselling/Cross-selling: Identifying opportunities to suggest related products or service upgrades that might benefit the customer (soft-selling).

Key ResponsibilitiesOmnichannel Support: Managing interactions across multiple platforms including live video chat, social media DMs, email, and traditional voice calls.AI-Human Collaboration: Using AI search tools to instantly surface technical documentation and using Drafting AI to craft clear, professional responses.Complex Problem Solving: Handling escalated issues that automated systems cannot solve, such as billing disputes, technical bugs, or sensitive delivery failures.Sentiment Management: Identifying a customer's emotional state (frustration, confusion, or urgency) and adapting your tone to de-escalate tension.Proactive Outreach: Contacting customers before they report a problem (e.g., notifying them of a shipping delay before they ask) to build trust.Cross-functional Feedback: Feeding real-world customer pain points back to the Product and Engineering teams to help improve the core product.