Service Delivery Manager Jobs in India

Leading Pharma Packaging is a leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry.Key Responsibilities: Monitor daily operations with regards to service desk. Propose projects to improve services to end users for Global level. Propose a generic CAB/ Change Management process and ensure all IT departments follow the CAB instructions. Coordinate the CAB (Change Advisory Board) Monitor local Infrastructure e.g. server hardware, network, software & operating systems. Pro-actively work together with the different IT Centre of Excellence to resolve any issue. SPOC for local business on any IT related questions, manage local IT budget and ensure customer satisfaction. Negotiate together with procurement team for Service Agreements with external providers. Management of CCTV surveillance system, Meeting Room VC devices and Telephone system.Other Important Aspects: Solid infrastructure knowledge around Network (Fortinet, Cisco), Security and data centres (VMWare, Veeam). Cloud knowledge (Azure) is a PLUS Vendor management to deliver excellent service delivery to end customers. Experience of working in Tally Prime environment is an asset and experience of working in ERP (SAP/Oracle/JD Edwards etc.) environment is good to have. Graduate in any specialization with / Diploma/ Degree in Computer Science/ Hardware & Networking Good understanding of IT Environment & Functional business needs with 7 to 9 years of Experience.

Primary Responsibilities:Process Management & Improvement - 1) Drive & achieve productivity enhancements 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns 3) Oversee migration & stabilization of new processes 4) Periodically review process & regulatory requirements & ensure compliance 5) Review FTE requirements, shift plans & capacity planning 6) Initiate, Execute & Facilitate process improvement initiatives/projects 7) Integrate domain knowledge & business understanding to create superior solutions for the client 8) Must clear at least one certification a year People Management - 1) Conduct regular meetings with team leaders & resolve concerns 2) Conduct skip level meetings with team members & resolve escalations 3) Own rewards & recognition schemes for assigned processes/teams 4) Oversee L&D trainings for self & team leaders 5) Oversee staff domain certifications 6) Ensure completion of process certifications by all staff (Team leads & associate ) within predefined timelines 7) Liaise with recruitment team for recruiting new team members 8) Identify & facilitate movements within the division for team leads Customer Service & SLA Delivery - 1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes 2) Manage client relationships and escalations 3) Strategic Initiatives 4) Explore opportunities to move processes to the GSC satellite office 5) Participate in special projects/organization wide initiatives Experience 10++ years . 5 + yrs in people management Mandate experience in Claims Should be ok with US shifts.

Role and Responsibilities: Develop new business and long term account opportunities through prospecting using a variety of lead generation methods. Very strong in Presentation and demo also handled E2E sales cycle. Travel to customer sites and tradeshows to promote companys products and services. Establish strong customer relationships by providing accurate and timely information to customers regarding inquiries such as product features, pricing, quotes, and issues/concerns. Complete RFP's and preparation of commercial proposals Follow up on submissions, negotiate and close business. Be aware of organizational growth initiatives regarding market and target customer segments, and the companys potential to meet customer needs Oversee, maintain and upgrade existing accounts to ensure ongoing client satisfaction. Present product / services matching the prospect needs Ensure accurate and complete information is captured in CRM. Perform data quality checks routinely. Achieve weekly, monthly, and quarterly pipeline funnel building targets and new account acquisition targetsSkills and Competencies: At least 2-5 years of sales experience selling in the B2B segment. and consistently achieved/exceeded sales targets Experience in the Software domain, preferably in a cloud-based platform with the SaaS model. Experience in the HR & Payroll domain will be value-added. Thorough understanding/appreciation of software product sales. Must be extremely effective at initiating high-level contacts in accounts and have strong presentation skills to close the sale. Ability to generate leads and build the business in a wide-open market.Education and Technical Proficiency Graduate, MBA preferred Should have worked with at least one CRM software for planning and recording sales activities. Excellent verbal and written English communication skills. Self-starter, goal oriented, and ability to work independently to meet company objectives.

It is instead descriptive of what someone does within an organization or project. It defines their relationship with other employees or customers. A responsibility is a specific task that someone in a job or project role is accountable for. It is what they do on a day-to-day basis.

Job DescriptionWe are seeking an experienced Offshore Delivery Manager to lead our Java and frontend web application development projects. The ideal candidate will have a strong background in software development, excellent communication skills, and proven experience in managing offshore development teams to successfully deliver high-quality projects.Responsibilities:Project Planning and Execution:Collaborate with the onshore team to define project scope, requirements, and deliverables.Develop detailed project plans, including timelines, resource allocation, and budget estimates.Monitor project progress, identify potential risks, and implement mitigation strategies.Offshore Team Management:Lead and manage the offshore development team to ensure timely and quality project deliveries.Assign tasks, provide clear directions, and ensure team members understand their roles and responsibilities.Foster a collaborative and productive work environment, encouraging team members growth and skill development.Technical Guidance:Provide technical guidance to the development team, including architecture decisions, code reviews, and best practices.Ensure adherence to coding standards, design principles, and software development methodologies.Stakeholder Communication:Act as the primary point of contact for offshore team-related communication, including project status updates and issue resolution.Collaborate with cross-functional teams to gather requirements, clarify technical specifications, and manage expectations.Quality Assurance:Define and implement quality assurance processes to ensure the delivered software meets high-quality standards.Conduct thorough testing and validation of developed applications before deployment.Performance Management:Provide regular feedback to offshore team members through performance evaluations, coaching, and mentoring.Identify training needs and support professional development initiatives.

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Urgent Requirment Delivery-Flipkart CompanyLocation-BhopalKolar -120DocumentsAdhar Card Pan Card Driving LicenceBank Passbook HR Prajapati SirNo Charge Free Free Free

Conduct inspections of vehicle before departing to deliver goodsDeliver orders to customers on assigned routesMaintain ongoing communication with route dispatcherReview deliveries with customers to ensure products meet their needsObtain delivery confirmations from each customer

Delivering surgical implants to hospitals in Hyderabad.Need bike and Driving license.Morning, Afternoon, evening and night shifts available.Salary 12,000 - basic + 4000 - petrol = 16,000/-

Good understanding of, and experience with Information Risk Management, IT Security and Compliance and Security Controls and AuditAdvanced understanding of internal and external IT security standards, SOX, PCI, SOC2/1, ISO27001 standards and relevant legal compliance aspects.Robust understanding of, and solid experiences with the impact of Security on application development and operations as well as the IT Infrastructure.Ability to promote high performance teams, working with inclusiveness and cultural diversity, across organizational boundaries.Good understanding of cloud security requirements and third-party control assurance.Ability to interface with different groups (Third parties, Business and IT) internal and external to IT (security) and to network globally across Group businesses, as well as with external groups.Technical knowledge & relevant experience in security domains /technologies related to:Infrastructure/Network securityIdentity and Access ManagementBusiness Impact AssessmentApplication securityData Leakage PreventionEnd-Point ProtectionWeb filtering technologies, Proxies and firewalls.Vulnerability Assessment / Penetration TestingKnowledge of Data Security Standards, Privacy PrinciplesDriving Platform / Application security and complianceAbility to foresee and identify mitigation strategies for RisksCandidate must also:Display excellent communicating and influencing skillsDisplay analytical and problem-solving skillsBe pro-active and self-motivatedDisplay strong interpersonal and negotiating skills with all levels of staff.Display Ability and eagerness to quickly learn new technologies.QualificationsA qualification in CISSP, CISA, CRISC or CISM

We are looking to hire a positive, proactive IT project manager to oversee project teams and to ensure IT projects are completed on time. The IT project manager will establish a Project Management Office (PMO), and direct and coordinate the utilization of resources across divisions of the project to reach targets. The IT project manager will ensure compliance with budget and other project requirements. You will document instructions for end-users and assist with the testing of the final product. You will communicate with stakeholders during all phases of the project, and close it efficiently. In this role you should deliver an extensively recorded, tested, intact, and operative product within delivery time frames and budget. Ideal candidates will be analytical and have a positive demeanour.IT Project Manager Responsibilities:1. Assisting in establishing a Project Management Office to oversee multiple projects.2. Liaising with stakeholders such as project personnel, vendors, and end users regarding project requirements.3. Outlining, defining, and initiating the project.4. Implementing document control policies and documentation templates.5. Maintaining a good working knowledge of assigned component projects.6. Evaluating standards of component products.7. Monitoring project progress and implementing changes where necessary.8. Monitoring expenditures in accordance with the budget.9. Ensuring compliance with objectives, organizational policies, procedures, and standards.10. Compiling project reports and informing management regarding problems.11. Ensuring project complies with best practices, SOPs, PMO policies, and other policies.IT Project Manager Requirements: 3+ years of experience in a project management role. Understanding of MSP ticketing and Alert Management Systems. Thorough understanding of project management fundamentals. Understanding of software development life cycle. Outstanding leadership, organizational, and time management skil

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JOB LOCATION: AFRICA-The employee will be responsible for business development, approaching new corporates and channel partners tie-up for travel related services.-Coordinate and align with the Global Travel teams initiatives, policies and other supplier negotiations (like Airlines/ Car rentals/ Hotels).-Drive sales initiatives and achieve targets from existing as well as new customers.-Sending quotations and samples to the customers and follow-up for rders.-Regularly coordination with the corporate for providing new services.-Maintain all the data in CRM and update management with MIS.-Ensuring maximum customer satisfaction by closely interacting withpotential clients & understand their requirements.IF INTERESTED SEND UPDATED CV ONThanks & Regards, Asiya Attar, Senior TA Specialist Talent Acquisition HR Department Time Legend IT & HR Consulting Solutions Group Satguru Travels & Tours LLC Corporate HR I Office #601, Pentagon Tower P5, Magarpatta City, Hadapsar, Pune

Job Description Pre existing Consumer Sales - Responsible for Consumable & Spare sale New Lead Generation for sales- Responsible for New lead generation through referral and pre existing client Collections-Regular follow ups with Clients after raising invoice & Personal visit at Client place Target Oriented- Responsible to finish the sale Target within TAT Client Management- 100% customer satisfaction Internal IT Support-Ensuring 99% uptime of internal IT resources Ensuring Daily back up of data, System updates, etc. Periodical Review of Internal IT Policies including Back up policy, Security Policy etc. AMC/Warranty Renewals follow ups with clients Please send your your CV

The main function of the Technical Project Manager is to lead a small teamof software engineers whose primary responsibilities are to design, develop,and maintain software solutions on web, cloud-based or mobile platforms.In this capacity. The Technical Project Manager is responsible for the delivery of theassigned tasks at the module, sub project or project level by leading thesoftware development process. A person with passion for conceptualizingand creating innovative digital solutions for business transformation will bean ideal fit for this position. The Technical Project Manager is responsible for driving functionalspecifications, user stories, epics, high/low level designs, test, integrationand deployment strategies and subsystem interfaces. The Technical Project Manager shall make use of well-established designpatterns and architectures, choice of software algorithms and follow agiledevelopment processes. The Technical Manager is responsible for project planning, projectmanagement and process implementation. Playing the role of a local proxy-product owner, setting up the scrum teamsand executing the project using the defined Scrum process andcontinuously improving the team's Agile approach.Responsibilities and Duties: Effectively estimate, plan, manage and deliver 4 to 6 medium and smallsized projects executed by one or more scrum teams. Ability to learn and manage a mix of projects on various fronts such as -desktop, cloud, mobile, and backend technologies. Drive specifications, user stories and epics, high level design, low leveldesign, data structures, and choice of algorithms, decision on developmentplatforms, system interfaces and test plans. Manage the quality of the work products and ensure that work is done asestimated. Resolve system design / interface issues that surface duringimplementation and resolve dependencies Responsible for highlighting problem areas (with enough time to act) andtaking action to mi

MS Office, Administrative Operations, Fast Learner, Smart communicator to speak with Client and customers about company IT services, scheduling meeting for Sales Managers, Develop proposals and presentations for potential Create customer invoices and billing quotes for payment. Knowledge of email skill, meeting customers in case required, Resolved any customer issues to ensure 100% customer satisfaction.

Skills Required: Project Delivery - Understands different project methodologies, project lifecycles, major phases, dependencies and milestones within a project, and the required documentation needs. Planning - Experienced with planning, estimating, staffing, organizing, and working on multiple projects. Has monitored and dealt with critical paths and risks areas. Service Delivery - Good understanding of concepts of service delivery and support and how this can be affected by technical delivery. Technical Knowledge - a very good broad understanding of a wide variety of technologies pertinent to Web & Mobile Applications. Leadership skills and Management Project Management experience in managing Web/Mobile application development Excellent communication skills (oral and written) with senior stakeholders, business subject matter experts Strong analytical and problem solving skills Ability to quickly learn new technology, business domains and processes Proven ability to multitask, be flexible and work hard, both independently and in a team environment, in a high pressured environment with changing prioritiesRoles & Responsibilities: To be responsible for leading project teams to develop and deliver solutions on projects Delivery of project outputs on time and in accordance with the allocated budgets, and ensuring Client endorsement. Build strong working relationships with clients, partners, consultants and contractors. Co-ordinate multi-disciplinary activities and inputs by the project team, including specialist inputs from a pool of resources may be from outside your team, to ensure an integrated solution Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Ensure Team Leads under you follow coding standards, and be responsible for code quality since it is the primary deliverable in our projects. Be hands-on while the team gets stuck on tech