Customer Operations Jobs in India

We are looking for a Customer Support Executive to join our teamat Empire Recruitment Solutions. This role involves managing essentialdata processes, ensuring accuracy, and providing administrative support. Get a salary of

Customer service duties in a haulage or transport company usually focus on coordinating shipments, resolving operational issues and ensuring smooth delivery operation. Employee should be able to handle customer enquiries via phone, email and whatsapp. Updating customers on shipment status and delivery timing. Coordinate container movements and port related matters. Manage booking request and transport arrangements. Employees must be fluent in English able to undrstand and write english.

We are looking for an International Telecaller to join our team in Gurgaon. The ideal candidate should have 1-2 years of experience in telecalling and must be a graduate. This role involves making calls to international clients and providing information about our products and services.Key Responsibilities:1. **Outbound Calling**: Make calls to potential clients in international markets, introducing our services and generating leads.2. **Customer Engagement**: Build and maintain relationships with clients by understanding their needs and providing relevant solutions.3. **Data Management**: Maintain accurate records of calls made, inquiries received, and follow-up actions taken.4. **Feedback Collection**: Gather feedback from clients regarding our services to help improve the customer experience.5. **Reporting**: Regularly report on call metrics and results to management, ensuring targets are met.Required Skills and Expectations:The ideal candidate should possess excellent communication skills in English and any additional language is a plus. A strong understanding of sales techniques and customer service principles is essential. Candidates should be self-motivated, goal-oriented, and have the ability to work well under pressure. Proficiency in using CRM software and other telecalling tools will be beneficial. The position requires a professional demeanor and a positive attitude while interacting with clients across different cultures. Applicants should be willing to work from the office and exhibit a strong work ethic to contribute effectively to our team.

Here is a comprehensive Job Description for a Store Manager role. This version is tailored specifically for Industrial, Manufacturing, and Warehouse operations (managing raw materials, spare parts, and inventory control).(Note: If you meant a retail/showroom Store Manager instead, let me know and I can adjust it for you.)Job Title: Store Manager (Industrial / Inventory Control)Job SummaryWe are seeking an experienced and organized Store Manager to oversee our plant/warehouse store operations. The ideal candidate will be responsible for the complete lifecycle of inventory, including receipt, storage, issuance, and documentation of raw materials, engineering goods, tools, and finished products. You will ensure optimal stock levels, prevent inventory leakage, maintain strict 5S standards, and coordinate seamlessly with Production and Purchase departments.Key ResponsibilitiesInventory & Stock Management:Oversee daily receipts, inspections, storage, and issuance of all material (raw materials, consumables, tools, and spare parts).Maintain accurate inventory records in ERP/Tally and ensure zero variance between physical stock and system data.Establish and monitor minimum, maximum, and re-order levels to prevent stockouts or overstocking.Material Receipt & Inspection:Verify incoming materials against Purchase Orders (PO), Delivery Challans (DC), and invoices for quantity and quality.Coordinate with the Quality Control (QC) department for material clearance and handle rejection/returns to vendors.Warehouse Administration & 5S:Ensure proper layout, zoning, and bin allocation for quick retrieval and optimal space utilization.Implement and maintain 5S, FIFO (First-In-First-Out), and LIFO practices on the shop-floor store.Audits & Documentation:Conduct periodic physical stock verification and annual cyclical audits.Prepare daily, weekly, and monthly MIS reports regarding stock consumption, slow-moving items, and scrap status.Ensure all statutory documentation (Goods Receipt Notes/GRN, Material Requisition Notes) is accurately maintained.

As a Retail Store Manager in Ambattur, you will play a vital role in leading the store's daily operations to ensure a smooth shopping experience for our customers. This is a full-time position ideal for individuals with 0 to 2 years of experience and a minimum education level of 12th pass.**Key Responsibilities:**- **Staff Management:** Supervise and motivate the store staff to meet sales goals and provide excellent customer service.- **Inventory Control:** Monitor stock levels to ensure the store is well-stocked and items are displayed attractively.- **Customer Engagement:** Interact with customers to address inquiries, resolve issues, and enhance their shopping experience.- **Sales Strategy Implementation:** Execute promotional campaigns and sales activities to boost revenues and attract customers.- **Financial Reporting:** Prepare and present daily sales reports, track sales trends, and suggest improvements to boost profitability.- **Visual Merchandising:** Ensure the store's layout and displays align with branding guidelines and attract customers effectively.- **Training and Development:** Provide training and support to new employees to maintain a knowledgeable and effective team.**Required Skills and Expectations:**- Strong communication skills to interact effectively with customers and staff.- Basic understanding of retail operations and sales techniques.- Good organizational skills to manage inventory and store layout.- Leadership qualities to inspire and guide a team.- A customer-focused attitude with a willingness to assist others.- Ability to work in a fast-paced environment and handle multiple tasks effectively. This role is essential for creating a positive shopping atmosphere and driving the store's success.

We are looking for a motivated Sales Officer to join our team in Kolkata. This full-time position requires a passionate individual with 1 to 7 years of experience in sales. As a Sales Officer, you will play a vital role in driving our sales efforts and contributing to our business growth.Key Responsibilities:1. **Customer Engagement**: Interact with customers to understand their needs and provide solutions that meet their requirements, ensuring a positive experience.2. **Sales Strategy Implementation**: Execute sales strategies to achieve individual and team targets, helping to expand our market presence and drive revenue.3. **Product Knowledge**: Maintain a deep understanding of our products and services to effectively communicate their value to potential customers.4. **Lead Generation**: Identify and generate new business leads through various channels, including networking, referrals, and market research.5. **Reporting and Analytics**: Keep accurate records of sales activities, client feedback, and sales performance, contributing to regular reports for management review.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills to build rapport with customers. A proactive approach to problem-solving and the ability to work collaboratively in a team are essential. Basic computer skills for documentation and reporting are also necessary. A commitment to meeting sales targets and a positive attitude towards learning and development are expected. A 12th-grade education is the minimum requirement for this role.

We are looking for a Back Office Executive in Kolkata who will support daily operations and ensure smooth functioning of the office. This role is suitable for fresh graduates and individuals with up to five years of experience.Key Responsibilities:1. **Data Entry**: Accurately input and manage data in our systems to ensure information is up-to-date and accessible.2. **Documentation**: Prepare and maintain important documents, files, and records, ensuring they are organized and readily retrievable.3. **Communication**: Assist in coordinating communication between departments and responding to inquiries, helping to facilitate effective information flow.4. **Inventory Management**: Monitor and record the inventory of office supplies, ensuring that necessary materials are always available and replenished as needed.5. **Reporting**: Generate reports related to office operations, assisting management in evaluating performance and making informed decisions.To succeed in this role, candidates should possess strong attention to detail, good organizational skills, and the ability to manage multiple tasks effectively. Proficiency in using computers and office software is essential. A collaborative spirit and willingness to learn are expected, as is a professional attitude towards work and colleagues.

As a Sales Officer, you will play a key role in driving sales and building strong relationships with customers. Your main responsibilities will include:- **Customer Engagement**: Interacting with customers to understand their needs and provide solutions that meet those requirements, helping to build rapport and trust.- **Sales Target Achievement**: Meeting and exceeding sales targets set by the management, which will require effective planning and execution of sales strategies.- **Product Knowledge**: Gaining a thorough understanding of the products you are selling to provide accurate information and support to customers, enhancing their buying experience.- **Market Research**: Identifying potential customers and analyzing market trends to keep the sales approach fresh and relevant, ensuring competitive positioning.- **Follow-Up**: Regularly following up with leads and existing customers to ensure customer satisfaction and identify opportunities for additional sales.- **Reporting**: Maintaining accurate records of sales activities and customer interactions to provide management with valuable insights into performance and behavior patterns.To succeed in this role, you should have a positive attitude, strong communication skills, and the ability to work well in a team. Previous experience in sales is preferred but not mandatory. You must be comfortable working in an office environment, demonstrating a proactive approach and a willingness to learn. Additionally, good organizational skills and a customer-focused mindset will be essential for achieving success in this position.

We are looking for a Customer Support Executive to join our teamat Empire Recruitment Solutions. This role involves managing essentialdata processes, ensuring accuracy, and providing administrative support. Get a salary of 13,500 - 16,500 along with career growth opportunities in a collaborative environment.Key Responsibilities:Maintain data and ensure it is accessible for seamless operations.Verify information, spot data discrepancies, and resolve them promptly.Organize and manage both digital and physical records to optimize access.Assist in various administrative functions to support department efficiency.Generate and present reports to internal teams for informed decision-making.Handle all sensitive data with strict confidentiality.Job Requirements:The minimum qualification for this role is 10th Pass and0 - 4 years of experience. The position requires strongorganizational skills, attention to detail, and the ability to handle multiple tasks.

Key ResponsibilitiesBusiness Development: Identify, pitch, and onboard new clients, retailers, or distributors to expand market coverage.Client Relationship Management: Maintain regular contact with existing accounts to secure repeat business and ensure high levels of customer satisfaction.Sales Targets: Meet and exceed daily, weekly, and monthly sales and revenue targets set by management.Market Intelligence: Monitor competitor activities, pricing, and market trends to provide actionable feedback to the sales head.Reporting & Documentation: Maintain accurate records of all sales activities, customer visits, collections, and daily sales reports (DSR).Payment Collection: Ensure timely payment collections and resolve any outstanding billing issues with clients.

Key ResponsibilitiesLogistics & Fleet Management: Plan, manage, and coordinate all inbound and outbound logistics. Oversee fleet operations, transport vendor management, and route optimization to ensure timely deliveries.Warehouse & Inventory Control: Oversee warehouse layout, space utilization, and inventory management. Implement strict inventory control measures to minimize variances, damages, and shrinkage.Order Fulfillment: Ensure accurate and efficient order processing, picking, packing, and dispatching in accordance with customer service level agreements (SLAs).Cost & Budget Management: Monitor and control distribution, freight, and warehousing costs. Analyze data to identify bottlenecks and implement cost-saving initiatives.Vendor & Stakeholder Management: Negotiate rates and contracts with third-party logistics (3PL) providers, transporters, and packaging suppliers. Collaborate with sales and production teams to align supply with market demand.Compliance & Safety: Ensure all distribution and warehouse activities comply with safety regulations, labor laws, and statutory transport requirements. Maintain high standards of workplace safety.

Key Responsibilities:1. Data Management & DocumentationMaintain and update company databases and recordsProcess and verify documents, forms, and applicationsEnsure accuracy and confidentiality of data2. Administrative SupportHandle day-to-day back office operationsPrepare reports, MIS, and documentation as requiredAssist different departments with administrative tasks3. Coordination & CommunicationCoordinate with internal teams for information flowSupport front office / sales / accounts teamHandle email correspondence and internal communication4. Record Keeping & FilingMaintain proper filing systems (physical & digital)Track important documents, invoices, and recordsEnsure easy retrieval of data when required5. Billing & ProcessingAssist in invoice processing and follow-upsMaintain records of transactions and paymentsSupport accounts team in reconciliation activities6. Compliance & AccuracyEnsure work is done as per company policiesMaintain confidentiality of sensitive informationMinimize errors in data entry and reporting