Fortune Foot Prints

Manyata Tech Park, Bangalore

Job Description:We are just starting operations and are seeking a dynamic and customer-oriented Customer Care Executive to join our team. This role is ideal for someone who is passionate about helping consumers, enjoys communicating with people, and thrives in a fast-paced environment. The ideal candidate will manage customer interactions, resolve queries, handle logistics, and ensure seamless parcel shipments.Key Responsibilities:Customer Support: Respond to customer queries via calls, emails, and chats with professionalism and empathy.Logistics Coordination: Handle packaging, marking, and dispatching of parcels to customers.Issue Resolution: Address customer complaints and ensure prompt resolutions to enhance satisfaction.Learn and Adapt: Stay updated with product knowledge, company policies, and logistics processes to provide accurate information.Feedback Management: Record and relay customer feedback to help improve our products and services.Key Requirements:Language Proficiency: Strong command of English (written and spoken).Tech-Savvy: Comfortable using basic computer applications (e.g., MS Office, Email, CRM tools).Logistics Knowledge: Basic understanding of courier and shipment processes (training will be provided).Interpersonal Skills: Strong communication and problem-solving skills with a customer-first mindset.Adaptability: Willingness to learn and grow with the company.Qualifications:Freshers or candidates with 1-2 years of experience in customer care or logistics.A high school diploma or bachelors degree preferred.Prior experience in e-commerce, D2C, or home dcor brands is a plus but not mandatory.