EnhancePlus Consultant

Mumbai, Maharashtra

Handle customer queries via phone, email, chat, or social mediaResolve customer complaints efficiently and professionallyProvide accurate information about products, services, and policiesMaintain records of customer interactions and transactionsEscalate unresolved issues to the concerned departmentFollow up with customers to ensure issue resolutionMeet response time and customer satisfaction targetsCoordinate with internal teams for smooth customer support operationsMaintain professionalism and empathy during customer interactions

Position: International Voice Process BPOResponsibilities: Handling inbound calls, providing excellent customer service.Shifts: Rotational shifts.Qualifications: HSC or graduate freshers are encouraged to apply.Skills: Excellent communication skills required.Advantages:Competitive salary and incentives package.Comprehensive training provided to enhance skills.Opportunities for career advancement within the organization.Friendly and supportive work environment fostering personal growth.Employee benefits such as medical insurance and transportation allowances.Access to employee assistance programs and wellness initiatives.Exposure to diverse cultures and global business operations.

QUALIFICATION:HSC/GRADUATEEXPEREINCE:1 YEAR IN INTERNATIONAL BPOSKILLS REQUIRED:EXCELLENT COMMUNICATION SKILLSSALARY :25,000.00 IN HANDLOCATION:MALADimmediate joiniing

QULIFICATION:GRADUATE IN IT /CS/B.TECH /BE(COMPUTERS)EXPRIENCE:6 MONTHS IN INTERNATIONAL BPO WITH TECHNICAL SUPPORTSKILLS REQUIRED:EXCELLENT COMMUNICAITON SKILLSSALARY :22,400.00LOCATION:MALADimmediate joining!!