Benchmark Management Solutions

North Delhi

PURPOSE OF POSITIONCandidate will be responsible to handle the queries and complaints from Regional Language Speaking customers.Need Regional Language speaking Candidate: Tamil, Telugu, Marathi & Bengali.PRIMARY DUTIES AND RESPONSIBILITIES- Understanding of Inbound Call Handling.- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up toensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policiesEligibility-- Average English Communication.- Should be Average on English understanding where is able to hold the conversation and Should be Fluent withthe particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)- Candidate should be within 20 Kms from Office Location/Even if relocated.- Immediate Joiners only.- Graduate/Undergraduate both will work. (Pursuing Not Allowed)WORK CULTURE-- 6 days a week with 1 rotational off- Day shift (9-9) any 9 hours shift