Hiring For Customer Support Associate

Benchmark Management Solutions

purpose of position

candidate will be responsible to handle the queries and complaints from regional language speaking customers.

need regional language speaking candidate: tamil, telugu, marathi & bengali.

primary duties and responsibilities

- understanding of inbound call handling.

- identify and assess customers’ needs to achieve satisfaction

- build sustainable relationships and trust with customer accounts through open and interactive communication

- provide accurate, valid and complete information by using the right methods/tools

- handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to

ensure resolution

- keep records of customer interactions, process customer accounts and file documents

- follow communication procedures, guidelines and policies

eligibility-

- average english communication.

- should be average on english understanding where is able to hold the conversation and should be fluent with

the particular language applying for (malayalam/bengali/marathi/kannada/punjabi/gujarati)

- candidate should be within 20 kms from office location/even if relocated.

- immediate joiners only.

- graduate/undergraduate both will work. (pursuing not allowed)

work culture-

- 6 days a week with 1 rotational off

- day shift (9-9) any 9 hours shift

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  B.A, B.B.A, B.Com, Higher Secondary

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office