Hiring For Customer Support Associate

PURPOSE OF POSITION

Candidate will be responsible to handle the queries and complaints from Regional Language Speaking customers.

Need Regional Language speaking Candidate: Tamil, Telugu, Marathi & Bengali.

PRIMARY DUTIES AND RESPONSIBILITIES

- Understanding of Inbound Call Handling.

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to

ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

Eligibility-

- Average English Communication.

- Should be Average on English understanding where is able to hold the conversation and Should be Fluent with

the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)

- Candidate should be within 20 Kms from Office Location/Even if relocated.

- Immediate Joiners only.

- Graduate/Undergraduate both will work. (Pursuing Not Allowed)

WORK CULTURE-

- 6 days a week with 1 rotational off

- Day shift (9-9) any 9 hours shift

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office