Adriyana Solutions Pvt. Ltd.

Vasant Kunj, Delhi

What youll do Youll support our team with troubleshooting and resolving platform issues via our ticketing system with a focus on quality, thoroughness and a speedy resolution time Youll perform database rollbacks and recoveries from our AWS S3 when necessary Youll set up new cloud instances and demo sites using AWS Route 53 DNS, and on-premise installations and updates directly on client-hosted servers Youll assist our team in replicating and troubleshooting issues with integrations and Single Sign-On Youll perform SQL queries to gather and change information on a client database Youll verify new and changing features and write/update technical how-tos for our online documentation Youll plan, participate in, and report on feature testing prior to release Youll support Axero employees with technical issues and proactively share bestpractices.What youll need Youll be adaptable and creative to problem solve and present workable solutions You enthusiastically take a hands-on approach to provide best practices, manageissues, and solve technical problems You have excellent interpersonal skills and high integrity You have thoughtful verbal and written communication skills, including the ability toexplain technical concepts to business people You enjoy working in a highly collaborative, fast-paced, and dynamic environment You have a growth mindset and love to challenge the way things are done as part of arelentless pursuit of improvement You have an empathetic, positive attitude and a natural desire to help our clients reachtheir goals When you identify an opportunity for us to improve, you share a suggested solution You are comfortable in a small-firm environment. We move quickly and wear many hatsin our collaborative and dynamic remote environment.You will gain experience with these Troubleshooting software issues and bugs SQL DB queries & API calls Support in troubleshooting Single-sign-on using Active Direct