Junior Technical Support Engineer

Adriyana Solutions Pvt. Ltd.

what you’ll do

● you’ll support our team with troubleshooting and resolving platform issues via our ticketing system with a focus on quality, thoroughness and a speedy resolution time

● you’ll perform database rollbacks and recoveries from our aws s3 when necessary

● you’ll set up new cloud instances and demo sites using aws route 53 dns, and on-premise installations and updates directly on client-hosted servers

● you’ll assist our team in replicating and troubleshooting issues with integrations and single sign-on

● you’ll perform sql queries to gather and change information on a client database

● you’ll verify new and changing features and write/update technical how-to’s for our online documentation

● you’ll plan, participate in, and report on feature testing prior to release

● you’ll support axero employees with technical issues and proactively share best

practices.

what you’ll need

● you’ll be adaptable and creative to problem solve and present workable solutions

● you enthusiastically take a hands-on approach to provide best practices, manage

issues, and solve technical problems

● you have excellent interpersonal skills and high integrity

● you have thoughtful verbal and written communication skills, including the ability to

explain technical concepts to business people

● you enjoy working in a highly collaborative, fast-paced, and dynamic environment

● you have a growth mindset and love to challenge the way things are done as part of a

relentless pursuit of improvement

● you have an empathetic, positive attitude and a natural desire to help our clients reach

their goals

● when you identify an opportunity for us to improve, you share a suggested solution

● you are comfortable in a small-firm environment. we move quickly and wear many hats

in our collaborative and dynamic remote environment.

you will gain experience with these

● troubleshooting software issues and bugs

● sql db queries & api calls

● support in troubleshooting single-sign-on using active direct

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  B.E, Any Bachelor Degree

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home