Junior Technical Support Engineer

What you’ll do

● You’ll support our team with troubleshooting and resolving platform issues via our ticketing system with a focus on quality, thoroughness and a speedy resolution time

● You’ll perform database rollbacks and recoveries from our AWS S3 when necessary

● You’ll set up new cloud instances and demo sites using AWS Route 53 DNS, and on-premise installations and updates directly on client-hosted servers

● You’ll assist our team in replicating and troubleshooting issues with integrations and Single Sign-On

● You’ll perform SQL queries to gather and change information on a client database

● You’ll verify new and changing features and write/update technical how-to’s for our online documentation

● You’ll plan, participate in, and report on feature testing prior to release

● You’ll support Axero employees with technical issues and proactively share best

practices.

What you’ll need

● You’ll be adaptable and creative to problem solve and present workable solutions

● You enthusiastically take a hands-on approach to provide best practices, manage

issues, and solve technical problems

● You have excellent interpersonal skills and high integrity

● You have thoughtful verbal and written communication skills, including the ability to

explain technical concepts to business people

● You enjoy working in a highly collaborative, fast-paced, and dynamic environment

● You have a growth mindset and love to challenge the way things are done as part of a

relentless pursuit of improvement

● You have an empathetic, positive attitude and a natural desire to help our clients reach

their goals

● When you identify an opportunity for us to improve, you share a suggested solution

● You are comfortable in a small-firm environment. We move quickly and wear many hats

in our collaborative and dynamic remote environment.

You will gain experience with these

● Troubleshooting software issues and bugs

● SQL DB queries & API calls

● Support in troubleshooting Single-sign-on using Active Direct

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Graduate (B.Tech/B.E)

• Role

  Technical Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home