Upbeat Ideas Technologies India Private Limited

Yelahanka, Bangalore

Role DescriptionReporting to the Director of Customer Success, this position is responsible for:1. Project managing client professional service projects. Including establishing the project plan, leading project meetings and managing all risks and issues.2. Project managing client managed service projects. Including running client calls and monitoring successful tasks completion.3. Project manage internal projects, including initiatives such as the annual performance review or the company Oracle certification process.4. Administering the Project Management tool, including setting up and monitoring key configurations on an ongoing basis5. Assisting with the administration of other internal tools, such as Office 3656. Assisting with the distribution and retrieval of company issues laptops and desktops7. Providing indirect leadership to geographically-diverse Help Desk and Monitoring team members8. Compiling key metrics relating to client delivery, Help Desk and satisfaction, including time logging data, task completion metrics, etc.9. Monitor key delivery processes to ensure compliance10. Assist in defining and improving the project management process and templates used.11. Meeting with clients to understand their satisfaction level and to resolve issues.Key Responsibilities:This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following:Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiativesEnsures effective leadership of day-to-day service activities and risks and understand how and when to escalateFollows Vigilant project management methodology, while at the same time subjectively assessing the best project management tools to use on a project by project bas