TalVent HR Solutions

Kalkere, Bangalore

Key ResponsibilitiesTraining Strategy & ExecutionDevelop and implement structured training modules for salon, spa, and clinic staff.Standardize training content across all locations to ensure uniform service delivery.Onboarding & InductionLead new employee induction programs covering technical skills, grooming, and customer service.Ensure smooth transition of new hires into operational roles.Skill Development & EvaluationConduct regular training sessions, workshops, and refresher programs.Assess employee performance through evaluations, audits, and feedback mechanisms.Quality & Service ExcellenceMonitor adherence to Bodycraft service standards and SOPs.Identify skill gaps and design targeted training interventions.Team ManagementLead and manage a team of trainers across locations.Mentor trainers and ensure their continuous development.Stakeholder CollaborationWork closely with operations, HR, and business heads to align training with organizational goals.Support new store launches with training readiness.Content DevelopmentCreate training manuals, SOPs, videos, and digital learning modules.Stay updated with industry trends and integrate best practices.

Understand the basic professional standards and established procedures, policies before taking action and making decisions Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters Assume responsibility for work and coordinating efforts Meeting assigned productivity goals Adhere to attendance and punctuality norms Acquiring knowledge & skills of related areas of the process Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct