Talenttie Services Pvt Ltd

Surat, Gujarat

Position::Customer SupportRequirements for South Indian Languages: Tamil + Good English and Understandable Hindi is MandatoryExperience: Freshers are also welcome.Education: Any Graduate (B.tech & BE graduates are not eligible), 12th pass with document is also okMax Age: 30 yrsRole Summary:We are looking for passionate and motivated individuals to join our Customer Support Team. Your main responsibility is to handle customer questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.Key Responsibilities: Should be able to answer incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided. Should be able to answer emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company- Full-time On-roll Job- Incentive- Mediclaim benefits (Self + Mother & Father)- Work from officeDesired Skills and Requirements:Must have: Strong problem-solving abilities on technical and accounting basics. Knowledge about GST & Tally ERP would be appreciable. Verbal and written communication skills Problem analysis and problem-solving Good data entry and typing skills Listening skills Attention to detail Teamwork High level of professionalism Must be available to work on roster basisGood to have: Experience in a call center or customer service environment.