Talentnest HR Consultant LLP

Andheri, Mumbai

Urgent requirement for Email and Chat process executive for an Ecommerce client based in Mumbai Location - Andheri E, Mumbai Role Requirement:Shift Timings: Rotational (as per business requirement)1st shit: 9 am - 7 pm2nd shit: 11 am - 9 pmWeek Off: Rotational (as per business requirement)Channels to Work on: Chats + Social Mediaexperience - 1-2 yearsCTC range 3 Lacs to 3.8 upto 4 Lacs Role Expectations: Passion to learn - Ability to acquire in-depth Process/product knowledge. Problem solving ability. Decision-making skills Ability to work effectively in high stress situations. Dealing with complexity, analyzing information and implementing the companys vision of customer obsession. Ability to do independent analysis and arrive at conclusions. Excellent interpersonal and communication skills.Role Deliverables: Resolve escalated and complex customer issues on-time. Anticipate customer needs and deliver timely responses to meet their expectations. Recommend best practices to meet service level agreements and improve customer satisfaction. Facilitating data collection for process improvements and knowledge base improvements. Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence. Ensure that the team follows company policies and procedures. Deliver world class services to ensure customer satisfaction. Maintain discipline in order to ensure that there is no impact on the process, and as such, adherence plays a crucial role in achieving this. Basic process metrics management like SLA, AHT, Dial out, Login hrs, C-SAT scores, Quality scores set as defined.Please share your updated CV at talentnest24@gmail.com OR call 7738890621RegardsTeam HRTalentnest HR Consultant LLP

Role - Telesales Executive Location - Noida, Sector 03Work timing :- 10 to 7 Pm, 6 days working with a rotational week off.Should be able to sell the products in either language. Experience in health insurance sales.Interested candidates please share your updated CV at talentnest24@gmail.com OR Call 7738890621RegardsTeam HRTalentnest HR Consultant LLP

Role - BartenderLocation - Goregaon ERequirement - Mixes and serves drinks, maintains the bar, and provides customer service in a bar, restaurant, hotel, or club. Interested candidates please share your updated CV at talentnest24@gmail.com OR Call 7738890621RegardsTeam HRTalentnest HR Consultant LLP