SG Oasis Consultancy Pvt Ltd

Anand Bazar, Indore

Role & responsibilitiesKey Responsibilities: Diagnostics and Repair: Perform accurate diagnostics to identify issues with Apple devices. Repair or replace faulty components, including screens, batteries, and internal hardware. Troubleshoot software issues and perform necessary updates or re configurations. Quality Assurance: Ensure all repairs meet Apples strict quality standards. Conduct post-repair testing to confirm that devices are fully functional before returning them to customers. Maintain a clean and organized work environment to prevent contamination of devices. Customer Interaction: Explain technical issues and repair processes to customers in a clear and understandable manner. Provide estimates for repair costs and timelines. Educate customers on how to maintain their devices to prevent future issues. Inventory Management: Manage and maintain an inventory of repair parts and tools. Order replacement parts as needed and ensure timely delivery to avoid repair delays. Track and report inventory usage to the Service Centre Manager. Documentation and Reporting: Document all repairs, including parts used, time spent, and customer interactions. Prepare reports on repair trends, recurring issues, and other relevant metrics. Maintain accurate records for warranty claims and repairs. Continuous Learning: Stay updated on the latest Apple products, technologies, and repair techniques. Attend Apples official training sessions and certification programs to enhance technical skillsPreferred candidate profileEducation: Degree or diploma in Electronics, Information Technology, or a related field. Experience: Minimum of 2-3 years of experience in a technical repair role, Skills: Strong technical troubleshooting and problem-solving skills. Proficiency in using diagnostic tools and repair equipment. Attention to detail and a commitment to maintaining high-quality standards. Good communication skills to explain complex technical issues to non-technical customers. Ability to work independently and as part of a team. Salary not above 35,000/-pm to 36,000/pm. Pl. dont apply if salary expectation on higher side and not open to 6 days working.Good communication in English requiredOffice timings :-6 days working. Monday to Saturday9:45 am to 7:00 pmContact Person:-Laxmi Ghosh