Opening For IT Desktop Engineer

role & responsibilities

key responsibilities: • diagnostics and repair: • perform accurate diagnostics to identify issues with apple devices. • repair or replace faulty components, including screens, batteries, and internal hardware. • troubleshoot software issues and perform necessary updates or re configurations. • quality assurance: • ensure all repairs meet apples strict quality standards. • conduct post-repair testing to confirm that devices are fully functional before returning them to customers. • maintain a clean and organized work environment to prevent contamination of devices. • customer interaction: • explain technical issues and repair processes to customers in a clear and understandable manner. • provide estimates for repair costs and timelines. • educate customers on how to maintain their devices to prevent future issues. • inventory management: • manage and maintain an inventory of repair parts and tools. • order replacement parts as needed and ensure timely delivery to avoid repair delays. • track and report inventory usage to the service centre manager. • documentation and reporting: • document all repairs, including parts used, time spent, and customer interactions. • prepare reports on repair trends, recurring issues, and other relevant metrics. • maintain accurate records for warranty claims and repairs. • continuous learning: • stay updated on the latest apple products, technologies, and repair techniques. • attend apples official training sessions and certification programs to enhance technical skills

preferred candidate profile

education: degree or diploma in electronics, information technology, or a related field. • experience: minimum of 2-3 years of experience in a technical repair role, skills: • strong technical troubleshooting and problem-solving skills. • proficiency in using diagnostic tools and repair equipment. • attention to detail and a commitment to maintaining high-quality standards. • good communication skills to explain complex technical issues to non-technical customers. • ability to work independently and as part of a team. •

salary not above 35,000/-pm to 36,000/pm. pl. dont apply if salary expectation on higher side and not open to 6 days working.

good communication in english required

office timings :-

6 days working. monday to saturday

9:45 am to 7:00 pm

contact person:-

laxmi ghosh

• Experience

  2 - 8 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  IT Desktop Engineer

• Industry Type

  Semiconductors / Electronics

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office