Opening For IT Desktop Engineer

Role & responsibilities

Key Responsibilities: • Diagnostics and Repair: • Perform accurate diagnostics to identify issues with Apple devices. • Repair or replace faulty components, including screens, batteries, and internal hardware. • Troubleshoot software issues and perform necessary updates or re configurations. • Quality Assurance: • Ensure all repairs meet Apples strict quality standards. • Conduct post-repair testing to confirm that devices are fully functional before returning them to customers. • Maintain a clean and organized work environment to prevent contamination of devices. • Customer Interaction: • Explain technical issues and repair processes to customers in a clear and understandable manner. • Provide estimates for repair costs and timelines. • Educate customers on how to maintain their devices to prevent future issues. • Inventory Management: • Manage and maintain an inventory of repair parts and tools. • Order replacement parts as needed and ensure timely delivery to avoid repair delays. • Track and report inventory usage to the Service Centre Manager. • Documentation and Reporting: • Document all repairs, including parts used, time spent, and customer interactions. • Prepare reports on repair trends, recurring issues, and other relevant metrics. • Maintain accurate records for warranty claims and repairs. • Continuous Learning: • Stay updated on the latest Apple products, technologies, and repair techniques. • Attend Apples official training sessions and certification programs to enhance technical skills

Preferred candidate profile

Education: Degree or diploma in Electronics, Information Technology, or a related field. • Experience: Minimum of 2-3 years of experience in a technical repair role, Skills: • Strong technical troubleshooting and problem-solving skills. • Proficiency in using diagnostic tools and repair equipment. • Attention to detail and a commitment to maintaining high-quality standards. • Good communication skills to explain complex technical issues to non-technical customers. • Ability to work independently and as part of a team. •

Salary not above 35,000/-pm to 36,000/pm. Pl. dont apply if salary expectation on higher side and not open to 6 days working.

Good communication in English required

Office timings :-

6 days working. Monday to Saturday

9:45 am to 7:00 pm

Contact Person:-

Laxmi Ghosh

• Experience

  2 - 8 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  IT Desktop Engineer

• Industry Type

  Semiconductors / Electronics

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office