Orcapod

Indore, Madhya Pradesh

Work Type : Contractual/6 Months Roles and Responsibilities Candidate is responsible for supporting Customer Management & sales day-to-day transactional activities in line with agreed CS SLAs . Achieving centre income by capturing opportunities and converting enquiries into sales . He / She manages enquiries as per global customer management KPIs . Candidate is responsible for recording enquiries on the relevant system and manage financial transactions accurately . In order to deliver good experience he/ she will need to develop strong product and process knowledge. Record customer feedback in defined format and escalate any high level complaints in timely manner Customer Experience and Sales Business delivery Sales and Product Promotion Risk & Compliance Desired Candidate Profile Graduation and/or equivalent Relevant qualification or training undertaken in Sales Basic understanding of marketing and negotiating techniques Fast learner and passion for customer service and sales Self-motivated with a results-driven approach The ability to influence and negotiate with others Strong communication skills including both verbal and writtenExperience of working in multi-national organisation ,education or hospitality industry