We are looking for a Hospitality Executive to join our team in Bokajan. This role is ideal for someone who is enthusiastic about the hospitality industry and eager to provide excellent service to guests.**Key Responsibilities:**- **Customer Service:** Engage with guests to understand their needs and ensure a pleasant experience during their stay. You will be the first point of contact and must create a welcoming atmosphere.- **Reservation Management:** Assist in booking and managing reservations. This includes confirming guest bookings and coordinating with other departments to ensure smooth operations.- **Problem Resolution:** Address any guest complaints or issues promptly and effectively. You will be responsible for finding solutions to enhance guest satisfaction.- **Administrative Tasks:** Perform general administrative duties such as filing, data entry, and maintaining records. This helps keep operations organized and efficient.- **Team Collaboration:** Work closely with other team members to ensure all aspects of guest services are handled properly. Teamwork is essential for providing a seamless experience.**Required Skills and Expectations:**- Strong communication skills are essential for interacting with guests and team members effectively.- A positive attitude and willingness to learn are crucial, especially for someone new to the hospitality sector.- Basic computer skills are important for handling reservations and administrative tasks.- You should be detail-oriented, ensuring all aspects of guest interactions are managed with care.- Flexibility to work various shifts, including weekends and holidays, is expected in this dynamic environment.