Workshop Manager 12th Pass Experience Jobs in Delhi

About the RoleWe are looking for a dynamic and technically skilled Workshop Manager to lead our Bajaj & KTM authorized service workshop. The ideal candidate should have in-depth knowledge of two-wheeler service operations, strong leadership capabilities, and a passion for delivering exceptional customer service.Key ResponsibilitiesOversee daily workshop operations, ensuring efficiency, productivity, and adherence to brand standards (Bajaj, KTM, Chetak)Supervise and guide the team of technicians and service advisorsEnsure timely and high-quality servicing, repairs, and diagnosticsManage job card flow, spare parts coordination, and workshop inventoryAddress customer concerns effectively, ensuring satisfaction and retentionBuild strong customer relationships with a proactive and professional approachEnsure compliance with safety protocols and cleanliness in the workshopMonitor key performance indicators (TAT, customer satisfaction, repeat complaints, etc.)Report to senior management on workshop performance and improvementsDesired Candidate ProfileMinimum 5 years of hands-on experience in a two-wheeler workshop environment (Bajaj/KTM experience preferred)Strong technical know-how and the ability to diagnose and troubleshoot effectivelyExcellent leadership and team management skillsPleasing personality with excellent communication and interpersonal skillsProactive approach to customer service and relationship managementFamiliar with digital job card systems, service CRMs, and warranty protocolsWhy Join Us?Be part of a trusted and growing dealership groupOpportunity to work with top-performing brands: Bajaj & KTM Competitive salary and performance incentivesSupportive and professional work culture

Job ResponsibilitiesCustomer Relations - Understanding the requirement of the hi-end gold jewellery customer - Explaining all the details and the speciality of the product and the service - Convincing the customer and closing the sale - Final delivery to the customer after the Item is ready- Ensuring customer satisfaction Order Management - Giving the order details to the workshop - Explaining the order to the Karigar - Following up with the workshop and getting the work done in the committed timeline