Workshop Manager

about the role

we are looking for a dynamic and technically skilled workshop manager to lead our bajaj & ktm authorized service workshop. the ideal candidate should have in-depth knowledge of two-wheeler service operations, strong leadership capabilities, and a passion for delivering exceptional customer service.

key responsibilities

oversee daily workshop operations, ensuring efficiency, productivity, and adherence to brand standards (bajaj, ktm, chetak)

supervise and guide the team of technicians and service advisors

ensure timely and high-quality servicing, repairs, and diagnostics

manage job card flow, spare parts coordination, and workshop inventory

address customer concerns effectively, ensuring satisfaction and retention

build strong customer relationships with a proactive and professional approach

ensure compliance with safety protocols and cleanliness in the workshop

monitor key performance indicators (tat, customer satisfaction, repeat complaints, etc.)

report to senior management on workshop performance and improvements

desired candidate profile

minimum 5 years of hands-on experience in a two-wheeler workshop environment (bajaj/ktm experience preferred)

strong technical know-how and the ability to diagnose and troubleshoot effectively

excellent leadership and team management skills

pleasing personality with excellent communication and interpersonal skills

proactive approach to customer service and relationship management

familiar with digital job card systems, service crms, and warranty protocols

why join us?

be part of a trusted and growing dealership group

opportunity to work with top-performing brands: bajaj & ktm

competitive salary and performance incentives

supportive and professional work culture

• Experience

  5 - 10 Years

• No. of Openings

  2

• Education

  12th Pass, I.T.I., B.A, B.Com, Any Bachelor Degree

• Role

  Workshop Manager

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office