VOIP Engineer Jobs

Site Survey, Preparation of Bill of Material, Preparation of design schematic.Sending enquiries to Vendor / OEM for pricing.Submission of Quotation and follow-up through Mail.Attending Training programmesParticipation in OEM Certification programs.

VOIPUbiquitiAndheri (E)Job DescriptionProcessThey are looking for a motivated candidate to joinour UniFi Talk team as a VoIP Support Engineer.UniFi Talk is a full-featured, affordable,subscription-based, Voice over Internet Protocol(VoIP) phone solution that we designed for smalland medium-sized businesses looking for a plug-and-play phone system. Youll work closely withour customers, engineering, and management todrive UniFi Talks success by solving customersupport cases and collaborating on productimprovementsAbout ProcessCommunicate with customers of UniFi Talk andother related Ubiquiti products and services todiagnose and tackle VoIP and network-relatedissues Own customer cases from initial creation toresolution, collaborating with other support andproduct team members Work with engineering and management todiagnose and resolve critical, escalated issues Identify issues through support trends andsuggest corrective actions to engineering toelevatethe quality of product and UX Reproduce reported issues in internal lab setups Use acquired knowledge to suggest andcontribute to Knowledge Base articles Stay up to date on Ubiquiti features andtechnology by attending training, Requirement2+ years of experience in VoIP-related problemsolving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP,SDP, RTCP, TCP, UDP Strong network troubleshooting skills, includinganalyzing packet captures using tools such asWireshark Excellent communication and interpersonalskills (is a must) Customer-centric mindset High attention to detail Outstanding organizational skills Good team player who can work bothindependently and as a part of a team, with theability totake initiative

JOB DESCRIPTIONTech Support engineer_Sprinkler ProcessDesignation: Tech support LeadDepartment:Customer SupportJob Type: Full-timeExperience : 1yrWhat Youll Be Doing Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps Improves client references by writing and maintaining documentation. Participates in client training programs by identifying learning issues. Accommodates client disabilities by recommending techniques. Improves system performance by identifying problems; recommending changes. Ensure customer inquiries are responded to within established timeframes andcustomer care & technical support service levels are achieved. Solve basic common customer problems in real-time. If required via remote accessto the clients system. Live Customer interaction for resolving the product problems Data communication/networking troubleshooting Identifying Ozonetel product problems and escalating it to the next level if it iscomplex. Production critical issues need to escalate to the next level. Resolve incidents in a timely manner as per SLAs. Provide guidance, assistance, and mentoring support to junior team members. Keep a track of pending issues at the individual level & share periodic updates tocustomers.Skills and Qualifications: Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.). Excellent Communication in English & Hindi (verbal & written) as well as strong listening skills. Must have knowledge of Microsoft Windows & Linux Operating systems Good understanding on LAN, WAN Networking, and telecom products (PRI, SIP trunk, ILL). Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions. Ability to logically troubleshoot issues to determine the root cause and present suggested workarounds and solutions. Proven call centre support exp

Excellent team player with ability to coordinate and cooperate with others.Primary / basic conceptual knowledge of CUCMAssist clients in the daily maintenance of voice and data network infrastructure including LAN, MAN,WAN, WIFI, VOIP and NICs.Manage data/voice networking relationships and work with vendors to escalate issues when appropriate.Provide regular status reports on tasks accomplished, current issues and progress towards goals.

For IT support startup InfoGalaxy Global Pvt Ltd.Job briefWe are looking for a competent Help desk expert to provide fast and useful technical assistance. You will answer queries on technical issues and offer advice to solve them.Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processRecord events and problems and their resolutionFollow-up and update customer status and informationIdentify and suggest possible improvements on proceduresRequirements and skillsProven experience (5-8 years) as a help desk technician or other similar support role.Tech savvy with knowledge of Sharepoint adminstration, Office 365, Jira ticketing, LMS, desktop/printer/VOIP troubleshooting via remote control.Email configuration Working knowledge of Databases Ability to diagnose and resolve basic technical issuesExcellent English communication skillsCustomer-oriented and cool-temperedImportant: Working shift will be 3.30 am to 1.30 pm. Based at Faridabad, Delhi NCR.

Opening with MNC IT Services on third party payroll.Position - Technical Consultant - CiscoJob Location - PuneJob Description:1) We are looking for L1 Resource with Administration & maintenance skill profile on CUCM, UCCX, CUC & Calabrio.2) Resource should have hand on experience on Cisco Voice product.Interested candidate revert with your updated resume

Should have knowledge about SIP, IPT manager, VOIP, fresher pls excuse

Good knowledge of VoIP and SIP.Good knowledge of Linux OS (CentOS/Redhat).Working knowledge in any one open source VoIP solutions like Freeswitch, Asterisk, OpenSIPS, Kamailio.Good experience in troubleshooting issues using tools like wireshark, tcpdump, etc.Good knowledge of tools like sipp, fail2ban & IPtables.Should have proper understanding of Networking conceptsShould have Good troubleshooting skills.Good knowledge of Mysql Database.Experience & knowledge of Database Replication & Heartbeat configuration will add advantage.Excellent communication skill & Problem solving attitudeGood experience in Client SupportReady to work in Shift

- Excellent written and oral communication skills in English.- Good customer service experience.- Extremely customer focused with high level of empathy and other soft skills.- A working knowledge of VoIP,SIP,H323 and PBX related protocols, and standards preferred.- Good experience/knowledge of Data Networking.- PBX experience is mandatory.Knowledge, understanding, and practical application of technologies, protocols, and relatedstandards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.- Good experience and knowledge of Telephony protocols and interfaces, T1, E1,PRI, QSIG, and analog trunking. A complete understanding of the technologies and protocols that are required to deployand manage a distributed architecture, e.g., numerous devices connected across an IPnetwork.- Experience/knowledge of the Contact Center environment, including call flow, CTIintegration, Reporting and Work Force Management.- A complete understanding of current telephony applications and the vendors that supplythe applications including Collaboration and Conferencing, ACD, IVR, and CTI, IM .- Knowledge, understanding, and practical application of basic computer systems includingdisk management, file systems, memory management and related concepts.- Bachelor??s degree or related experience is required. Microsoft MCSE and/or CISCOcertifications are considered a plus.Experience: 1+ yrs ?? 4yrsExcellent communication skillsShifts: 24 / 7 rotationalJob Location: Chennai- Focus on rapid identification and resolution of customer issues.- Provide first level support to partners and customers.- Answer questions and perform initial triage on problem reports.- Document each customer interaction using either our Siebel or Salesforce.com CRMapplication, depending on type of phone system being supported.

2+ years of experience in VoIP-related problem solving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP, SDP, RTCP, TCP, UDP Strong network troubleshooting skills, including analyzing packet captures using tools such as Wireshark Excellent communication and interpersonal skills (is a must) Customer-centric mindset High attention to detail Outstanding organizational skills Good team player who can work both independently and as a part of a team, with the ability to take initiative.