VOIP Engineer Jobs

VOIPUbiquitiAndheri (E)Job DescriptionProcessThey are looking for a motivated candidate to joinour UniFi Talk team as a VoIP Support Engineer.UniFi Talk is a full-featured, affordable,subscription-based, Voice over Internet Protocol(VoIP) phone solution that we designed for smalland medium-sized businesses looking for a plug-and-play phone system. Youll work closely withour customers, engineering, and management todrive UniFi Talks success by solving customersupport cases and collaborating on productimprovementsAbout ProcessCommunicate with customers of UniFi Talk andother related Ubiquiti products and services todiagnose and tackle VoIP and network-relatedissues Own customer cases from initial creation toresolution, collaborating with other support andproduct team members Work with engineering and management todiagnose and resolve critical, escalated issues Identify issues through support trends andsuggest corrective actions to engineering toelevatethe quality of product and UX Reproduce reported issues in internal lab setups Use acquired knowledge to suggest andcontribute to Knowledge Base articles Stay up to date on Ubiquiti features andtechnology by attending training, Requirement2+ years of experience in VoIP-related problemsolving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP,SDP, RTCP, TCP, UDP Strong network troubleshooting skills, includinganalyzing packet captures using tools such asWireshark Excellent communication and interpersonalskills (is a must) Customer-centric mindset High attention to detail Outstanding organizational skills Good team player who can work bothindependently and as a part of a team, with theability totake initiative

Good knowledge of VoIP and SIP.Good knowledge of Linux OS (CentOS/Redhat).Working knowledge in any one open source VoIP solutions like Freeswitch, Asterisk, OpenSIPS, Kamailio.Good experience in troubleshooting issues using tools like wireshark, tcpdump, etc.Good knowledge of tools like sipp, fail2ban & IPtables.Should have proper understanding of Networking conceptsShould have Good troubleshooting skills.Good knowledge of Mysql Database.Experience & knowledge of Database Replication & Heartbeat configuration will add advantage.Excellent communication skill & Problem solving attitudeGood experience in Client SupportReady to work in Shift

- Excellent written and oral communication skills in English.- Good customer service experience.- Extremely customer focused with high level of empathy and other soft skills.- A working knowledge of VoIP,SIP,H323 and PBX related protocols, and standards preferred.- Good experience/knowledge of Data Networking.- PBX experience is mandatory.Knowledge, understanding, and practical application of technologies, protocols, and relatedstandards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.- Good experience and knowledge of Telephony protocols and interfaces, T1, E1,PRI, QSIG, and analog trunking. A complete understanding of the technologies and protocols that are required to deployand manage a distributed architecture, e.g., numerous devices connected across an IPnetwork.- Experience/knowledge of the Contact Center environment, including call flow, CTIintegration, Reporting and Work Force Management.- A complete understanding of current telephony applications and the vendors that supplythe applications including Collaboration and Conferencing, ACD, IVR, and CTI, IM .- Knowledge, understanding, and practical application of basic computer systems includingdisk management, file systems, memory management and related concepts.- Bachelor??s degree or related experience is required. Microsoft MCSE and/or CISCOcertifications are considered a plus.Experience: 1+ yrs ?? 4yrsExcellent communication skillsShifts: 24 / 7 rotationalJob Location: Chennai- Focus on rapid identification and resolution of customer issues.- Provide first level support to partners and customers.- Answer questions and perform initial triage on problem reports.- Document each customer interaction using either our Siebel or Salesforce.com CRMapplication, depending on type of phone system being supported.

2+ years of experience in VoIP-related problem solving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP, SDP, RTCP, TCP, UDP Strong network troubleshooting skills, including analyzing packet captures using tools such as Wireshark Excellent communication and interpersonal skills (is a must) Customer-centric mindset High attention to detail Outstanding organizational skills Good team player who can work both independently and as a part of a team, with the ability to take initiative.