Voip Engineer

Golars Networks

- Excellent written and oral communication skills in English.

- Good customer service experience.

- Extremely customer focused with high level of empathy and other soft skills.

- A working knowledge of VoIP,SIP,H323 and PBX related protocols, and standards preferred.

- Good experience/knowledge of Data Networking.

- PBX experience is mandatory.

Knowledge, understanding, and practical application of technologies, protocols, and related

standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.

- Good experience and knowledge of Telephony protocols and interfaces, T1, E1,

PRI, QSIG, and analog trunking.

A complete understanding of the technologies and protocols that are required to deploy

and manage a distributed architecture, ., numerous devices connected across an IP

network.

- Experience/knowledge of the Contact Center environment, including call flow, CTI

integration, Reporting and Work Force Management.

- A complete understanding of current telephony applications and the vendors that supply

the applications including Collaboration and Conferencing, ACD, IVR, and CTI, IM .

- Knowledge, understanding, and practical application of basic computer systems including

disk management, file systems, memory management and related concepts.

- Bachelorâ??s degree or related experience is required. Microsoft MCSE and/or CISCO

certifications are considered a plus.

Experience: 1+ yrs â?? 4yrs

Excellent communication skills

Shifts: 24 / 7 rotational

Job Location: Chennai

- Focus on rapid identification and resolution of customer issues.

- Provide first level support to partners and customers.

- Answer questions and perform initial triage on problem reports.

- Document each customer interaction using either our Siebel or CRM

application, depending on type of phone system being supported.

Experience : 1 - 4 Years

No. of Openings : 1

Education : B.Tech/B.E

Role : VOIP Engineer

Industry Type : Telecom / ISP

Gender : [ Male / Female ]

Job Country : India