Voip Engineer

Golars Networks

- excellent written and oral communication skills in english.

- good customer service experience.

- extremely customer focused with high level of empathy and other soft skills.

- a working knowledge of voip,sip,h323 and pbx related protocols, and standards preferred.

- good experience/knowledge of data networking.

- pbx experience is mandatory.

knowledge, understanding, and practical application of technologies, protocols, and related

standards including layer 3 switching (osi model), tcp/ip, ethernet, lan, wan, and ip routers.

- good experience and knowledge of telephony protocols and interfaces, t1, e1,

pri, qsig, and analog trunking.

a complete understanding of the technologies and protocols that are required to deploy

and manage a distributed architecture, ., numerous devices connected across an ip

network.

- experience/knowledge of the contact center environment, including call flow, cti

integration, reporting and work force management.

- a complete understanding of current telephony applications and the vendors that supply

the applications including collaboration and conferencing, acd, ivr, and cti, im .

- knowledge, understanding, and practical application of basic computer systems including

disk management, file systems, memory management and related concepts.

- bachelorâ??s degree or related experience is required. microsoft mcse and/or cisco

certifications are considered a plus.

experience: 1+ yrs â?? 4yrs

excellent communication skills

shifts: 24 / 7 rotational

job location: chennai

- focus on rapid identification and resolution of customer issues.

- provide first level support to partners and customers.

- answer questions and perform initial triage on problem reports.

- document each customer interaction using either our siebel or crm

application, depending on type of phone system being supported.

• Experience

  1 - 4 Years

• No. of Openings

  1

• Education

  B.E

• Role

  VOIP Engineer

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office