24

Test Analysis Jobs

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  • 6 - 8 yrs
  • Bangalore
Semiconductor Product Engineering Yield Analysis Product Validation IC Characterization Wafer Testing ATE Silicon Validation Failure Analysis Root Cause Analysis Yield Improvement Product Qualification Reliability Testing VLSI Test Data Analysis
Semiconductor Product EngineerExperience: 6-8 YearsLocation: BangaloreWe are hiring a Semiconductor Product Engineer to drive product validation, yield analysis, and performance improvement for semiconductor devices and integrated circuits.Key ResponsibilitiesPerform semiconductor product validation and characterization.Analyze wafer and final test data to identify yield issues.Conduct root cause analysis and implement yield improvement measures.Collaborate with Design, Test, Manufacturing, and Quality teams.Support product qualification, reliability testing, and production ramp-up.Monitor product performance and resolve manufacturing-related issues.Prepare validation reports and product performance metrics.Relevant SkillsSemiconductor Product Engineering, Yield Analysis, Product Validation, IC Characterization, Wafer Testing, ATE, Silicon Validation, Failure Analysis, Root Cause Analysis, Yield Improvement, Product Qualification, Reliability Testing, VLSI, Test Data Analysis
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  • 0 - 2 yrs
  • 4.0 Lac/Yr
  • Nashik
Automation Testing Jira Manual Testing Manual Tester ETL Testing Test Cases Mainframe Testing Test Planning Embedded Testing Black Box Testing Functional Testing Test Analysis
Key ResponsibilitiesAnalyze software requirements and prepare test plans, test cases, and test scenarios.Execute manual and/or automated testing of web, mobile, and desktop applications.Identify, document, track, and verify software defects.Collaborate with developers, business analysts, and project managers to resolve issues.Perform functional, regression, integration, system, and user acceptance testing.Validate software releases before deployment.Review requirements and provide feedback from a quality assurance perspective.Prepare test reports and maintain testing documentation.Ensure adherence to quality standards and testing best practices.
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  • 1 - 3 yrs
  • Surat
Manual Tester Agile Jira Test Management Tools Test Planning Test Case Design Quality Analysis
We are looking for a detail-oriented Quality Analyst to join our team in Surat. The ideal candidate will have 1 to 3 years of relevant experience in quality assurance and a strong understanding of testing methodologies.Key Responsibilities:- Conduct Quality Assessments: Evaluate products and processes to ensure they meet established quality standards. This includes analyzing data and identifying any areas for improvement.- Test Planning: Develop test plans and test cases based on product requirements. This involves defining test scenarios that thoroughly assess product functionality and performance.- Execute Tests: Perform various types of testing, such as functional, regression, and performance testing, to ensure the products quality at all stages of development.- Document Results: Record and report testing outcomes clearly, highlighting any defects or issues found during testing. This helps the development team understand areas that require attention.- Collaboration: Work closely with developers, project managers, and other team members to resolve issues and enhance product quality, fostering effective communication for better results.- Continuous Improvement: Participate in quality improvement initiatives, offering suggestions based on your findings to enhance processes and products.Required Skills and Expectations:Candidates should have a strong understanding of quality assurance principles and methodologies. Proficiency in testing tools and techniques is essential. You should be detail-oriented, capable of identifying issues, and have excellent analytical skills. Effective communication is crucial, as you will be working with various teams. A strong commitment to delivering high-quality results is expected.
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Quality Test Engineer - Full Time

Svastikam Civil Engineers

  • 2 - 5 yrs
  • 4.8 Lac/Yr
  • Jaipur
Material Testing Building Material Quality Control Quality Analysis QA-quality Assurance
Civil, chemical and NDT testing laboratory
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  • 3 - 8 yrs
  • 5.5 Lac/Yr
  • Bangalore
Data Analysis Configuration Engineer Integration Engineer Data Management System Test Engineer Dashboard Manager
Job Title: Senior Analyst - People Systems (Cornerstone OnDemand)Location: Bengaluru, IndiaEmployment Type: C2H (Contract-to-Hire) for an Esteemed US-based ClientAbout the Role:We are seeking a Senior Product Analyst with expertise in Cornerstone OnDemand to join our team in Bengaluru. This role is part of a C2H engagement with a US-based client, offering you the opportunity to work on cutting-edge projects and contribute to a global team.As a Senior Analyst, you will play a pivotal role in enhancing the end-user experience by working closely with cross-functional teams, including People Technology, IT, Legal, and various Enablement teams. If you are passionate about problem-solving, driving transformation through automation, and elevating employee experiences, this role is for you!Key Responsibilities:Ensure data accuracy and seamless ongoing enhancements of new features/ functionality.Act as the primary point of contact for data gathering, testing, and communication with key stakeholders and internal Business Systems teams.Understand business requirements, configure solutions, and demonstrate configurations through the development of testing systems.Lead feature assessment, requirements gathering, user story creation, and acceptance criteria definition.Provide hands-on training to cross-functional teams to broaden internal knowledge of system configurations.Proactively interface between business partner groups and the Business Technology team to ensure effective coordination and delivery of implementations and enhancements.Coordinate production support and ensure timely resolution of issues for end-users.Communicate effectively within and outside the immediate team, providing regular updates to stakeholders and identifying potential issues early.Propose process and technology improvements, ensuring compliance and security in designs.Interested candidates can share their updated resumes at chinmaypatil15@gmail.com
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  • 3 - 5 yrs
  • 5.0 Lac/Yr
  • Nagpur
CDSCO Licensing Test License Manufacturing License Clean Room Validation Creating SOP' Document Control DQ IQ OQ& PQ Documentation & QMS Related Work Is Mandatory Aware Of ISO 13485 Experience Of Working in Quality Control Is Preferred. Quality Assurance Quality Control QA-quality Assurance Quality Analysis QC Inspection Quality Check
Roles & responsibility QA Manager is responsible for defining & establishing the quality management system. QA Manager looks after the day-to-day quality activities to ensure that employees are effectively implementing the quality system. QA Manager develops qualities policies & procedures that help in the consistent manufacture of quality products. QA Manager is also responsible for training the employees in quality practices. Draft quality assurance policies & procedures Interpret & implement quality assurance standards Evaluate adequacy of quality assurance standards Develop & help in the development of quality documents including quality manuals, SOPs, work instructions & related formats Monitor the distribution of quality documents in the company Explain the quality policy & objectives to employees & ways to achieve it Conduct regular training sessions for employees to familiarize them with current quality practices Define inspection activities for incoming, in process & finished goods. Review the implementation & efficiency of quality & inspection systems Define the agenda for internal quality audits & conduct periodic internal audits Document management review meetings & other quality assurance activities Periodic monitoring of other departments for compliance with SOPs & record keeping Collaborate with external auditors to facilitate external audits Develop, recommend & monitor corrective & preventive actions Monitor risk management activities
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Quality Analyst

Wayscape solution PVT LTD

  • 2 - 5 yrs
  • 4.0 Lac/Yr
  • Bangalore
Reruirment Analyst Automation Testing Quality Analysis Test Execution Test Design Test Planning
Be a mentor and guide the product executives to the company set quality metrics. Monitor, evaluate and score inbound calls against established quality assuranceinstruments and standards. Review, evaluate, and score open and closed customer issues tickets againstestablished quality assurance instruments and standards. Participate, as needed, in calibration sessions, employee communication sessions,and/or creation of communication tools. Supports and communicates business goals, quality standards, processes andprocedures and policies. Ensures the call center agents adhere to predetermined quality assurance standardsand the businesss standard operating procedures. Conduct / Lead training sessions (as needed). Monitor calls to provide feedback regarding telephone etiquette, product informationgiven and procedures.Provides performance expectations, action plans anddevelopment plans to improve call quality.
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Manager - Technical Service & Development

Doshion Poly Science Pvt Ltd

Technical Leadership Technical Literatures Technical Presentations Case Studies Preparation Process Calculations Conducting PU Tests New Applications Development Product Development Client Support Market Analysis Market Research Collaboration Quality
Job Description: Technical Leadership: Oversee the technical services team, providing direction & support for product development, customer inquiries and troubleshooting of technical issues related to ion exchange resins and associated applications.Product Development: Lead the development of new products & formulations, ensuring alignment with market needs and regulatory requirements. Client Support: Serve as the primary technical contact for key clients. Address technical inquiries, provide training and develop customized solutions to meet specific customer requirements.Market Analysis: Conduct market research to identify trends, customer needs and competitive landscape. Use insights to inform product development and marketing strategies.Collaboration: Work closely with sales, marketing and production teams to ensure seamless communication and alignment on product launches, customer feedback and market demands.Quality Assurance: Implement and oversee quality control processes to ensure that all products meet industry standards and customer expectations.Regulatory Compliance: Ensure that all products comply with relevant environmental, health and safety regulations. Keep abreast of changes in regulations that could impact product offerings.Team Management & Development: Mentor and develop technical staff, fostering a culture of innovation, collaboration and continuous improvement within the team.Education: : B.E. / M.E. / B.Tech / M.Tech (Chemical) OR B. Sc / M. Sc (Chemistry)Role : Manager Technical Services & DevelopmentIndustry Type : Pharmaceuticals, Ion exchange Resins, ChemicalsFunctional Area : Techno Marketing, Presentations, Client Support, etc.
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  • 0 - 1 yrs
  • United States
Test Analysis Product Verification System Testing Work From Home
Hiring for 50 Product Test Analyst Jobs in United States, for Freshers,Required Educational Qualification is : Higher Secondary,Advanced/Higher Diploma,Professional Degree,Other Bachelor Degree,B.A with Good knowledge in Test Analysis, Product Verification, System Testing etc.
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Medical LAB Technician

Raj Nursing Home

  • 1 - 3 yrs
  • Talwandi Sabo Bathinda
LAB Technician LAB Tests CBC Cell Counter Biochemistry Semi Analyzer Card Tests Semen Analysis Medical LAB Technician Walk in
We are looking for 1 Medical Lab Technician Post in Talwandi Sabo, with deep knowledge in Lab Technician, Lab tests CBC (Cell counter) Biochemistry (semi) analyzer card tests, Semen analysis and Required Educational Qualification is : Diploma
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QA Engineer

Testcore It Solution

  • 3 - 9 yrs
  • 7.0 Lac/Yr
  • Bangalore
Test Analysis Multimedia Developer QA Engineer
QA engineer with 3+ years of experience in Multimedia test execution for Android Mobile devices.Knowledge in audio susbsystem,technology and tools would be added advantage.Job function will be towards automated and manual test execution(Feature testing,stability,performance etc).Candidate should be able to enhance testplans for newer end to end applications/ Use-case.Knowledge in QCOM tools like ADB,QXDM,QFIL,QACT crashscope preferred.Understanding of software development cycle, Linux OS,device drivers preferred.Should have good communication skills, be an effective team player and be able to work independently.
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Quality Assurance Engineer

Sbct Industries Llp

Automation Testing Manual Testing Quality Control Quality Check Supplier Quality Assurance Test Analysis Quality Assurance Incharge Quality Assurance Executive Quality Assurance Engineer Quality Assurance Analyst Quality Analyst
Need 3 to 7 Years Experience Quality supervisor in CNC Machining componentsknowledge of CNC Machining componentsknowledge of Checking The Produced Components Quality ControlJob Types: Full-time, Regular / PermanentSalary: ?18,000.00 - ?30,000.00 per monthBenefits:Food providedHealth insuranceProvident FundSchedule:Day shiftSupplemental pay types:Overtime payPerformance bonusQuarterly bonusShift allowanceYearly bonusEducation:Diploma (Preferred)Experience:Quality management: 2 years (Required)QA/QC: 1 year (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)
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QA Engineer (Female)

Alpha Dezine Services Pvt Ltd

  • 3 - 5 yrs
  • Vadodara
Automation Testing Manual Testing QTP-Quick Test Professional Quality Control Quality Check Test Analysis
Responsibilities:-Review and analyze system specificationsCollaborate with QA Engineers to develop effective strategies and test plansExecute test cases (manual or automated) and analyze resultsEvaluate product code according to specificationsCreate logs to document testing phases and defectsReport bugs and errors to development teamsHelp troubleshoot issuesConduct post-release/ post-implementation testingWork with cross-functional teams to ensure quality throughout the software development lifecycleRequirements and skills:-Proven experience as a Quality Assurance Tester or similar roleExperience in project management and QA methodologyFamiliarity with Agile frameworks and regression testing is a plusAbility to document and troubleshoot errorsWorking knowledge of test management software SQLAttention to detailAnalytical mind and problem-solving aptitudeStrong organizational skillsBSc/BA in Computer Science, Engineering or a related field
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  • 2 - 5 yrs
  • Jaipur
Analysis Engineer Quality Assurance Engineer Quality Assurance Executive Quality Engineering Software Tester Automation Test Engineer Manual Test Engineer Automation Testing Engineer Salesforce Coding JIRA Agile Methodology GitHub
Job SummaryA Quality Assurance Engineer who can help us out with functional, unit, manual, and automation testing. He/She should also have the knowledge and experience of tools like Selenium. He/She should be able to help us out in writing the test cases, scenarios, and steps to reproduce errors.Compensation: The compensation will depend upon the experience and calibre you possess.Industry: Information TechnologyDepartment: EngineeringEducational Qualification: We dont believe in degrees at Cyntexa. If you have the right skills and the right amount of passion to learn and grow in your career then you are the one who can be our next team member at Cyntexa.Job DescriptionA Quality Assurance Engineer who can help us out with functional, unit, manual, and automation testing. He/She should also have the knowledge and experience of tools like Selenium. He/She should be able to help us out in writing the test cases, scenarios, and steps to reproduce errors.Key ResponsibilitiesUnderstanding the business requirements and design the test cases accordingly.Maintaining, designing, and configuring software test environments.Performing or executing functional, unit and manual testing.Translating user stories into test cases.Developing test scripts to perform automation testing.Reviewing acceptance criteria for accuracy, clarity, and completeness.Performing rigorous testing by creating large data sets, back-end testing and being able to validate information as it flows through the system.Assisting developers and project managers in debugging issues.Ensuring the quality and timeliness of delivery of testing assignments.Following the test process and continuously improving the quality of the test process.Creating customized test automation solutions based on the projects requirements.Logging issues/bugs found during the execution of test cases, in the appropriate bug/issue tracking tool identified for the project.Re-testing and verifying the bugs/issues
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QC Executive

Pyrax Polymars

  • 1 - 3 yrs
  • 3.5 Lac/Yr
  • Roorkee
QUALITY CONTROL Test Reports Certificate Of Analysis STP Calibration Chemistry Dentistry LAB Testing
1. Testing of raw materials, packing materials, Intermediate & finished products asper laid STP and preparing test reports & COA.2. Performing stability testing to assess & ensure product stability complies as perclaim.3. Monitoring & maintaining good housekeeping conditions in Q. C lab .4. Preparing analysis reports for the tested samples, and recording .5. Calibration of all laboratory instruments and devices used in the testing.6. Retaining reference samples from each batch of products released to the market.7. Reviewing & updating SOP & STP of raw , finished & packaging material .
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QA Engineer

Advansoft

  • 4 - 6 yrs
  • 16.0 Lac/Yr
  • Hyderabad
Automation Testing Quality Check Test Analysis Java Selenium Cucumber GIT Mobile Testing Android Testing
Job Description 4+ years experience in Mobile and Web Automation testing. Strong analytic skills to process complex requirement to come up with end to end scenarios and test cases Hands on experience in Agile projects Banking experience is preferred At least 2 years of relevant experience in testing mobile (Android, iOS) applications using automated test scripts. Experience in API testing and automation frameworks. Should know how to work with Jira, Jenkins, Docker, etc. Solid coding background in Java, Objective-C, JavaScript or similar with at least 3yrs of experience. Experience with at least one of the following technologies: Cucumber, Appium, Selenium, XCode UI Automation, Espresso, (mobile testing tools and frameworks).
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QC Chemist

Pranav chemicals

  • 2 - 5 yrs
  • Ahmedabad
Analytical Chemistry QTP-Quick Test Professional QA-Quality Assurance Quality Control HPLC GC Analysis Karl Fischer
We have vacant of 5 QC Chemist Jobs in Ahmedabad, Gujarat, GC Analysis, Karl Fischer, Experience Required : 2 Years Educational Qualification : B.Pharma, B.Sc, M.Pharma, M.Sc Skill Analytical Chemistry, QTP-Quick Test Professional, QA-Quality Assurance, Quality Control, HPLC, GC Analysis, Karl Fischer etc.,
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Quality Assurance Engineer

Joshi jampala Engineering Pvt Ltd

  • 3 - 9 yrs
  • 3.5 Lac/Yr
  • Satara
Automation Testing Manual Testing Quality Control Quality Check Supplier Quality Assurance Test Analysis Fabrication Quality Assurance
1) Fabrication & Machining Process Knowledge2) Instrument Handling Knowledge like Vernier, Micrometer, Bore Dial Gauge, Filler Gauge, Cam Gauge Etc3) Welding Process Knowledge Smaw, Fcaw, Gtaw4) Ndt Knowledge Vt, Dp, Ut, Rt. Should Operate Ut Machine Proficiently.5) Welding Defect, Causes & Remedies Knowledge 6) Good Knowledge of Drawing Reading & Understanding of Various Symbols On Drg.7) Good Analytical Skills8) Knowledge of Qap Preparation & Understanding9) Knowledge Fmea, 5s, Lean, Kaizen, Qc Tools Etc10) Should have Experience of Using Excel, Powerpoint, Word Etc11) Ready to Work in all Shifts12) Should Take Initiative to Complete the Work13) Ready to Work On Weekly Off Whenever Required14) Should have Ability to Come with Different Solutions for a Problem15) Sincere, Punctual, Patience, Good Team Player, Ability to Handle Worst Condition, Help other to Improve, Smart Working Nature, Enthusiastic Etc16) Should Able to Work & Perform Better Independently & with Team
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QA Tester

X Square Technology

  • 2 - 4 yrs
  • 4.3 Lac/Yr
  • Gandhinagar
Automation Testing Manual Testing Software Testing Test Cases QA Analysis Walk in
5 days workingJob Description ; We are looking for an experienced and passionate Software Tester to join our team!. As a Software Tester at our company, you will have the opportunity to work on new and exciting projects and develop your career.Duties and Responsibilities ; analyzing users stories and/use cases/requirements for validity and feasibility collaborate closely with other team members and departments execute all levels of testing (System, Integration, and Regression) Design and develop automation scripts when needed Detect and track software defects and inconsistencies Provide timely solutions Apply quality engineering principals throughout the Agile product life-cycle Provide support and documentation Should have experience as a Quality Assurance Engineer Great interpersonal and communication skill Ability to document and troubleshoot errors
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QA Manager

Jobs Park Placement

  • 12 - 18 yrs
  • 14.0 Lac/Yr
  • Greater Noida
Quality Control Quality Management QC Inspection QA Testing Quality Analysis Test Management Walk in
Urgent Hiring QA Manager / Quality ManagerExperience: 12-18 Years. (Last 2 years working with Zara, Mango, Next Brand.)Qualification: Diploma/B-Tech (Textile)Salary: upto 1 LakhLocation: Kasna Greater Noida.Age: max 48 YearsCompany Profile:manufactures high-end fashion garments, primarily for women. There are two manufacturing facilities of the firm located at Greater Noida and Noida (Uttar Pradesh). The firm has an installed capacity to manufacture 25 lakh garment pieces per annum. It exports garments and its clientele includes well known brands like Zara, Mango, Next, etc. Jobs Park Placement
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  • 9 - 12 yrs
  • Bangalore
Semiconductor Testing IC Testing SOC Testing ATE Test Program Development Silicon Validation Characterization Product Engineering Yield Analysis Failure Analysis DFT Test Automation Debugging Semiconductor Devices NPI
Semiconductor Test Engineer Experience: 9-12 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Senior Semiconductor Test Engineer with strong experience in IC/SoC testing and semiconductor product validation. The role involves developing and executing test strategies, test program development, characterization, debugging, and working closely with design and validation teams.Key Responsibilities:Develop and execute semiconductor test strategies and methodologies.Develop, debug and optimize ATE test programs.Perform silicon characterization, validation and failure analysis.Analyze test data and identify yield and performance issues.Collaborate with Design, DFT, Product Engineering and Validation teams.Support new product introduction and production test activities.Relevant Skillset:Semiconductor Testing, IC Testing, SoC Testing, ATE, Test Program Development, Silicon Validation, Characterization, Product Engineering, Yield Analysis, Failure Analysis, DFT, Test Automation, Debugging, Semiconductor Devices, NPI
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  • 8 - 13 yrs
  • Bangalore
Systems Engineering Requirements Engineering Requirements Traceability System Integration Testing Functional Testing Performance Testing Test Planning Test Automation Root Cause Analysis Risk Management System-Level Testing Technical Leadership
Principal Systems Engineer (DV, V&V) - BengaluruExperience: 8+ YearsLocation: Bengaluru Function: Systems Engineering / Design Verification & ValidationCompany: Talent Zone ConsultantJob DescriptionTalent Zone Consultant is hiring a Principal Systems Engineer (DV, V&V) for a leading engineering organization. The role will be responsible for system-level verification and validation, ensuring products meet defined functional, performance, safety, and quality requirements throughout the development lifecycle.Key ResponsibilitiesLead system-level Design Verification (DV) and Verification & Validation (V&V) activities.Develop verification strategies, test plans, test cases, procedures, and acceptance criteria.Translate system requirements into verification and validation requirements.Drive requirements traceability and ensure complete verification coverage.Lead integration, functional, performance, and system-level testing.Analyze test results, identify failures, perform root-cause analysis, and drive corrective actions.Collaborate with Systems, Software, Hardware, Quality, Safety, and Product Engineering teams.Support risk analysis, design reviews, technical documentation, and compliance activities.Mentor engineers and provide technical leadership across verification and validation projects.Key SkillsSystems EngineeringDesign Verification & Validation (DV/V&V)Requirements Engineering & TraceabilitySystem Integration & TestingTest Planning & Test AutomationRoot Cause Analysis & TroubleshootingRisk Management & Technical DocumentationFunctional & Performance TestingCross-functional Technical LeadershipQualificationB.E./B.Tech/M.Tech in Electronics, Electrical, Instrumentation, Mechanical, Computer Science, or a related engineering discipline, with 8+ years of relevant experience in systems engineering, verification & validation, product testing, or system integration.
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  • 9 - 14 yrs
  • Bangalore
System Testing & Validation Python Test Automation Test Framework Development Functional Testing Integration Testing Regression Testing Performance Testing System Integration Debugging Root Cause Analysis CICD & Automation Requirements Traceability Hardware-Software Integration Test Planning Test Case Design Test Environment Development Validation Tools Defect Management
System Test Engineer (Python Required) - BengaluruExperience: 9+ YearsLocation: BengaluruCompany: Talent Zone ConsultantJob DescriptionTalent Zone Consultant is hiring a System Test Engineer with strong Python expertise for a leading engineering organization in Bengaluru. The role will be responsible for system-level testing, test automation, validation, and troubleshooting to ensure products meet functional, performance, and quality requirements.Key ResponsibilitiesDesign and execute system-level test strategies, test cases, and test plans.Develop and maintain automated test frameworks and scripts using Python.Perform functional, integration, regression, performance, and system validation testing.Analyze test results, identify defects, and perform root-cause analysis.Work closely with Software, Hardware, Systems, and Product Engineering teams.Develop test environments, test utilities, simulators, and validation tools.Maintain test documentation and requirements traceability.Troubleshoot complex system-level issues and support defect resolution.Improve test automation coverage and overall testing processes.Key SkillsSystem Testing & ValidationPython Test AutomationTest Framework DevelopmentFunctional & Integration TestingRegression & Performance TestingSystem IntegrationDebugging & Root Cause AnalysisCI/CD & AutomationRequirements TraceabilityHardware-Software IntegrationQualificationB.E./B.Tech/M.Tech in Computer Science, Electronics, Electrical, Instrumentation, Mechanical, or a related engineering discipline, with 9+ years of relevant experience in system testing, verification & validation, test automation, or product engineering, along with strong hands-on Python programming skills.
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  • 2 - 5 yrs
  • Bangalore
Test Execution Test Planning Automation Testing Performance Tester Reporting Quality Analysis QA-quality Assurance SEO Digital Marketing
Be a mentor and guide the product executives to the company set quality metrics. Monitor, evaluate and score inbound calls against established quality assuranceinstruments and standards. Review, evaluate, and score open and closed customer issues tickets againstestablished quality assurance instruments and standards. Participate, as needed, in calibration sessions, employee communication sessions,and/or creation of communication tools. Supports and communicates business goals, quality standards, processes andprocedures and policies. Ensures the call center agents adhere to predetermined quality assurance standardsand the businesss standard operating procedures. Conduct / Lead training sessions (as needed). Monitor calls to provide feedback regarding telephone etiquette, product informationgiven and procedures.Provides performance expectations, action plans anddevelopment plans to improve call quality.
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