Technical Support Executive Graduate Experience Jobs in Pune

Designation - Sr. Technical Process ExecutiveMin 1 Yr Exp Into Technical Support International VoiceMust Have - Service Desk VoiceAny GraduateCTC - Up to 5.5 LPA + Allowances and IncentivesWork From Office24*7 US Rotational Night Shift Both Way Cab (Whithin 25 KM)5 Days Working 2 Days Rotational OffAbsconded Cases Not ConsiderableNotice - Immediate Joiners

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Role:-Sr. Technical Process Executive Are you passionate about providing exceptional Technical Support? Looking to take your career to the next level? This is your chance to be part of a dynamic team!Domain: International Technical Support (Voice Process) Experience: Minimum 1 year in Technical Support (International Voice) Qualification: Any Graduate CTC: Up to 6 LPA + Variables + Allowances Location: Pune Bangalore Hyderabad Work Mode: Work From OfficeWhy Join Us? 5-Day Work Week 2 Rotational Off Days 24/7 Shifts for a Global Exposure Competitive Compensation & Perks Immediate Joining Opportunity

Job Responsibility :- Handles customer Tech requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;- * May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy-Provides accurate and timely information by fully investigating customerenquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;

Job descriptionComplete support for desktop, laptop and printer hardware and software issues- Handle daily technical support activities on desktop, laptop and printer.- Setup desktop computers and peripherals and test network connections.- Install and test desktop software applications and internet browsers.- Test computers to ensure proper functioning of computer systems.- Extend computer support for systems software and hardware.- Setup computers and install software for various applications and programs.- Interact with staff on desktop problems and their resolution.- Ensure network security and connectivity- Monitor network performance and test for weaknesses- Set up user accounts, permissions and passwords- Resolve problems reported by end user- Monitor network policies and procedures- Co-ordinate the deployment of managed hardware devices with customers and internal stakeholders.- Setting up outlook accounts through exchange- Understanding of LAN bootingRequirementsMinimum 1 years of experience in desktop and printer supportCommunication both written and verbal.(average)Location: BanerMale candidates onlyany degree/diploma/undergraduate

Description: Summary: The main function of a Technical Support Analyst is to provide 3rd line or specialist support to computer system users. The Support Analyst is responsible for providing support to server infrastructure, LAN WAN networks and VMWare by answering questions or resolving problems in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity Consult on server/network/application problems and provide suitable solutions Enter commands and observe system functioning to verify correct operations and detect errors Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Skills: Excellent communication and interpersonal skills Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and softwareExperience/Education: Bachelor's degree in computer related field or equivalent training required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage ones time Experience in 3rd line or specialist support Experience in Hyper-v or VMWare support Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience 2 to 4 years experience