Technical Support Engineer Graduate Jobs in Noida

Urgent Hiring for Application Support EngineerYears of Experience: Two-to-Five yearsBase Location: Sector-135, NoidaIndustry: TelecomPreferred Industry: TelecomSalary - 8 to 15LPAMinimum Qualification: Graduate/Diploma in IT/Computer ScienceKEY DELIVERABLES/ RESPONSIBILITIESResponsible for providing L1, L2 technical support for integration, installation, maintenance andtroubleshooting for various applications deployed for Enterprise ClientsTroubleshoot and identifying Root CauseHandling customer communicationAchieve customer satisfaction through effective handling of customer problems by ensuring thatproper escalation procedures are followed.Performs assigned functions according to standardized policies and procedures.Basic analytical ability is required to resolve routine technical issues.Gains assistance from higher-level employees, L3 support and development team for issueresolutionActively supports the customer in all aspects through to problem resolution, keeping the customerinformed and updated throughout life of incident.Open to work in 24/7 support environment as per the business requirementsManaging ticketed query system and ensuring to keep comprehensive database of queries andresolutions up to dateMaintaining and updating technical documents and proceduresApplies extensive knowledge of the job skills, company policies and procedures to completecomplex, specialized assignments/tasks in creative and effective ways.Assisting end users to avoid or reduce problem occurrencesWork with team spirit to achieve a common goal i.e. customer satisfaction.Determined and focused to achieve all the targets set up by the operations and business team forthe benefit of the organization.EDUCATION/ DESIRED PROFILEGraduate/Diploma in IT/Computer Science or related subjectProven 2-5 years of experience in technical support roleSound understanding of operating systems Linux (RHEL/CentOS) and WindowsExperience with Database in ter