Technical Support Engineer Graduate Fresher Jobs in Bhubaneswar

Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Responsibilities:Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limits.Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).Provide prompt and accurate feedback to customers.Refer to internal database or external resources to provide accurate tech solutions.Ensure all issues are properly logged.Prioritize and manage several open issues at one time.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Prepare accurate and timely reports.Document technical knowledge in the form of notes and manuals.Maintain jovial relationships with clients.

1. Technical Support: Provide first-level technical support to end-users for desktop hardware, software, and peripherals. Diagnose and resolve hardware and software issues in a timely and efficient manner.2. Installation and Configuration: Install, configure, and maintain desktop operating systems, applications, and software updates. Set up and troubleshoot user accounts and access permissions.3. Hardware Maintenance: Conduct hardware repairs, upgrades, and replacements as necessary. Collaborate with vendors for warranty support and equipment replacement.4. User Training: Provide training and guidance to end-users on the proper use of hardware and software applications. Create documentation and FAQs to assist users in resolving common issues.5. Remote Support: Utilize remote support tools to assist off-site users and resolve issues remotely. Ensure secure and efficient remote access for users working from various locations.6. IT Security: Implement and enforce security protocols for desktop systems, including antivirus software and security patches. Educate end-users on best practices for maintaining security.7. Asset Management: Maintain accurate records of desktop hardware and software inventory. Assist in procurement processes for new equipment and software licenses.8. Collaborative Support: Collaborate with other IT teams to escalate and resolve complex technical issues. Participate in cross-functional projects related to desktop systems.