Technical Support Engineer

1. technical support:

- provide first-level technical support to end-users for desktop hardware, software, and peripherals.

- diagnose and resolve hardware and software issues in a timely and efficient manner.

2. installation and configuration:

- install, configure, and maintain desktop operating systems, applications, and software updates.

- set up and troubleshoot user accounts and access permissions.

3. hardware maintenance:

- conduct hardware repairs, upgrades, and replacements as necessary.

- collaborate with vendors for warranty support and equipment replacement.

4. user training:

- provide training and guidance to end-users on the proper use of hardware and software applications.

- create documentation and faqs to assist users in resolving common issues.

5. remote support:

- utilize remote support tools to assist off-site users and resolve issues remotely.

- ensure secure and efficient remote access for users working from various locations.

6. it security:

- implement and enforce security protocols for desktop systems, including antivirus software and security patches.

- educate end-users on best practices for maintaining security.

7. asset management:

- maintain accurate records of desktop hardware and software inventory.

- assist in procurement processes for new equipment and software licenses.

8. collaborative support:

- collaborate with other it teams to escalate and resolve complex technical issues.

- participate in cross-functional projects related to desktop systems.

• Experience

  0 - 4 Years

• No. of Openings

  6

• Education

  Graduate

• Role

  Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office