Technical Product Manager Job Vacancies in Mumbai

Responsibilities : Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Manage, coach, and motivate Customer Success Managers across locations Establish performance metrics for CSM across locations Provide product training to the team and customers to realize the potential of SH Products. Identify product usage gaps and provide actionable solutions to the customers.Build value-based relationships with customers. Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, and showcase ROI.Ensures customers get fast time-to-value . Personally participate in strategic or highly visible customer meetings, Executive briefings, and quarterly business reviews to gain customer perspective.Enhance effectiveness and efficiency of Customer Success Managers through application of structured, global methodologies, tools and framework. Optimize the Customer Lifecycle by imposing a programmatic approach to information gathering.Drive desired customer outcomes through a consultative approach.Identify appropriate business use cases where SH products can be deployed.Communicate and brain-storm with the product/Project team on customer feedback and help refine product roadmap. Work with the marketing team to execute customer surveys, case studies, etc.Identify and Process Success milestones for the customers.Optimize existing processes within the company and actively enhance all Customer Success initiatives.Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization. Identify outstanding subscriptions, investigate historical data for each outstanding bill, subscription, project execution payments, contact customers for their overdue payments.MUST HAVEValid driver's license (2/4 wheeler)Exp. in B2B,B2C/ SaaS/BaaS/FinTech/Bank/NBFC or Tech Product based company.

Senior Brand Marketing Manager/ Brand Marketing ManagerResponsibilities Build the overall 360 marketing strategy for the brand across channels. Define brand communication strategy and build social media presence. Take ownership of marketing content calendar and all brand social handles. Plan and execute digital marketing campaigns aligned with business objective of driving user growth Responsible for the monthly targets and budgets for the digital marketing Monitor and analyse campaign performance and identify opportunities for improvement and optimise campaigns accordingly Collaborate with product team, copy & design team on campaign development and execution Measure campaign performance across channels and assess against goalsRequirement 3+ years of experience in a brand marketing role for a B2C tech product. Preferably Fintech or Social/ Community Experience in running successful marketing campaigns across multiple channels and geographies. Understanding of paid campaign strategies across channels to drive revenue (Google Ads, Facebook, LinkedIn, Youtube and more). Deep understanding of analytics tools to track and capture key data of the campaigns. Excellent verbal and written communication skills. Ability to take new initiatives and push the boundaries constantly.