System Support Engineer Graduate Experience Jobs in Pune

Key Responsibilities:1. Provide technical support: Assist users with troubleshooting and resolving hardware and software issues on their systems.2. Install and configure systems: Set up new computer systems, including operating systems, software, and hardware components.3. Monitor system performance: Keep an eye on system performance metrics and proactively address any issues to ensure smooth operation.4. Maintain system security: Implement security protocols, perform regular system updates, and conduct system audits to protect against cyber threats.5. Collaborate with IT team: Work closely with IT team members to coordinate system upgrades, implementations, and maintenance activities.Required Skills and Expectations:- Proficiency in troubleshooting hardware and software issues to provide timely technical support.- Knowledge of system installation and configuration processes to set up new systems efficiently.- Familiarity with monitoring tools and techniques to track system performance and identify areas for improvement.- Understanding of cybersecurity principles and best practices to maintain system security.- Strong communication skills to effectively collaborate with team members and provide support to end-users.

Desktop Administration, Hardware Troubleshooting, Network Printer Installation, Remote Support, Desktop Support, System Administration, CCNA, Active Directory, MCSA, Configuring DHCP, Technical Support, ITIL, Service Desk, Software Services, Video Conferencing

Troubleshooting desktop / laptop OS issues.Support for standard software issuesIsolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.Installation / re-installation / configuration of systems, printers, scanners.Configure desktop and laptop as per the desktop/laptop standardization policies of IDFC FIRST Bank.Installation / re-installation / configuration of in-scope client software / applicationsInstallation / configuration of e-mail clientsTroubleshooting e-mail client related issuesTroubleshooting printer / scanner related issuesTroubleshooting issues related to white listed applications as per IDFC FIRST Bank policy.Support for local area network issues (LAN), DHCP clientInstall antivirus software and check virus definition auto updatesProvide first level support for video conference devices, IP phonesInstall approved patches onto desktops / laptops.Configure Print Queues for Servers / Users / GroupsTroubleshoot print queue related issuesConfigure appropriate rights and permissions for accessing printersRemove virus from respective desktop / laptop with the antivirus software.Provide support to VIP users on priority basisProvide support to VIP users at residences max 3 times in a month by VIP support engineer and any callswhich are beyond 3 will be charged on mutually discussed ratesThe VIP support engineer will be direct engineers of Wipro.Each user, user group, device, and device group can have configuration profiles to provide a base level ofsettings.General configuration settingsEnforce organization policiesSpecify password policies, networks devices ConfigurationPreventing the use of cameras on iOS devices and disabling specific system preferences in macOS.Managing the devices remotely, you can install updated policies without user action or notification.Wireless configuration of Apple devicesMobile device management (MDM) services

We want hands-on and dedicated computer repair professionals who pride themselves on swiftly and safely solving computing problems for valued clients.The job could include resolving issues such as slow performance, hardware faults, system errors, internet connection failures, and more for Macs, Chromebooks, and PCs, although we do encourage you to work within your area of expertise.This is an independent contractor position. Tech contractors are responsible for having their own tools and vehicle (including vehicle maintenance). We will cover expenses for travle in excess of 10 kilometers, and other site-related expenses.Job Requirements: 1 years minimum experience providing technical supportOffice suite; Word, Excel, & OutlookOutlook & Outlook Express email configuration,In-depth knowledge of Windows OSPC imaging and configurationTCP/IP, Routers, WAPs, Wireless, and other networking devicesSpyware / adware removal tools / antivirus programsTech must be comfortable with all facets of PC, laptop hardware, setup and maintenance; including installation and configuration of hard drives, NIC's, printers, and other PC accessories.Experience with Mac is preferred, but not requiredBusiness/Enterprise experience highly desirable (not essential)Job Type: Contract