Support Engineer Job Vacancies in Andheri East

2+ years of experience in VoIP-related problem solving, critical thinking, and troubleshooting Solid knowledge of VoIP protocols - SIP, RTP, SDP, RTCP, TCP, UDP Strong network troubleshooting skills, including analyzing packet captures using tools such as Wireshark Excellent communication and interpersonal skills (is a must) Customer-centric mindset High attention to detail Outstanding organizational skills Good team player who can work both independently and as a part of a team, with the ability to take initiative.

Roles and Responsibilities: Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Responsibilities and Duties 1. On-boarding new clients to the platform2. Provide after sales support to clients3. Handle outbound/inbound support callsSkill(s) required1.Good Communication skills2.Building Client Relationship3.English Proficiency (Spoken)4.English Proficiency (Written)

Desktop Support Engineer Responsibilities:Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training in computer operation and management.Completing job reports and ordering supplies.

1) Your primary duties will include maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. You will also be working closely with the users of other network in order to identify potential issues and fix existing problems.Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.2) Knowledge of Printer installation & Trouble shooting3) Knowledge of CCTV installation & Trouble shooting will be an additional advantageJob Types: Full-time, Permanent

Profile:- Exam Server Coordinator / DSE L1 Qualification: Graduate/ IT-Graduate / 3 Years Diploma Technical Certification: Hardware & Networking course Freshers are also eligible Locations: Mumbai (Andheri) Project Duration: 6 Months (it may extend also depends on candidates performance and business requirement) Gross Stipend: INR 14000 per month* (TDS will be deducted as per government rule)

Travel to customer sites, investigate customer complaints, and resolve problems - Perform preventative maintenance and repair services on equipment by analyzing system problems, troubleshooting, ordering and gathering components and parts, completing installation and performing tests - Maintain positive working relationships with customers.Pay per service - 600/-.