Support Engineer Fresher Jobs in Kochi

Technical Support Engineer

Key Areas of Responsibility -- Customer Support Engineer ( CSE) The Customer Support Engineer (CSE) is the owner of customer incidents as assigned. The Customer Support Engineer will make repairs and replace components.The Customer Support Engineer will also assist in site feasibility, Pre staging of equipment if needed. The Customer Support Engineer will also perform required modular swapping, unit replacements and perform preventative maintenance services.The Customer Support Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, Regional manager, or Helpdesk.The Customer Support Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer--s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).Submission of documentation namely TRF, Installation documents, Chargeable call Slips and Faulty Tags.Willing to visit other locations if need arises for supportCustomer Relations/Customer SatisfactionBuild working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Branch, Store or office).Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.Communicates to all levels - Service/Installation Coordinator/Project team/RMs/Customer/Helpdesk/SCM/TRC/Kitting team, throughout the entire service activity.Represents HPY in a manner that reflects positively on the image and reputation of the companyInstallation and set-up of hardware, hardware modifications and support SLM/FLM calls Performs periodic preventative maintenance on assigned products Diagnoses problems, makes repairs

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent

Roles & Responsibilities :To communication & provide technical support to customers through phone, chat, & tickets system Installation & configuration of web hosting control panels like Cpanel, Plesk, DirectAdminInstallation & Maintenance of Virtual Servers & Masters on XEN, OpenVZ, Parallels Panel.To install on remote Linux & Windows servers applications. e.g: PHP applications, CPanels, etc.Configure and manage a sophisticated DNS environmentRequired SkillsGraduates with Redhat or Systems Administration experience preferred in web hosting industryThorough knowledge of Linux server management.Outstanding troubleshooting skills.Be willing to work on 2 years contract & be willing to work in night shifts if required.Commitment to provide timely and quality support to customers both within and outside the organization

Position: IT Technician/ IT SupportAny fresher can also apply. company will provide training.Qualification: Graduate / Undergraduate.Job Description: Serving as the first point of contact for IT support within the organization. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Diagnosing and troubleshooting software and hardware issues. Research and evaluate emerging technologies, hardware, and software. Supporting employees whenever they encounter challenges with computers and network devices. Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, and Adobe.Requirements and skills: Proven experience of at least 3+ years in Information technology is a must. A diploma or bachelors degree in computer science, engineering, or relevant field. Experience in general networking, TCP, Firewall rules, VPN, SSL, and IPSec is essential. Knowledge of JavaScript and MS Active Directory is an additional plus point. Good knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools. Proficiency in Windows/Linux/Mac OS. Attention to detail and good problem-solving skills. Excellent interpersonal skills and communication ability are a must.Job Types: Full-time, Regular / Permanent