Software Support Executive Fresher Jobs in Ahmedabad

- Provide technical support to customers: Assist customers with software-related issues they may encounter by troubleshooting, investigating, and resolving their queries promptly and efficiently.- Install and configure software: Install and configure software applications for customers as per their requirements, ensuring proper setup and functionality.- Conduct software training sessions: Conduct training sessions for customers to educate them on how to use the software effectively and maximize its benefits.- Maintain documentation: Keep thorough documentation of customer issues, resolutions, and software configurations for future reference and troubleshooting purposes.- Collaborate with the development team: Work closely with the software development team to communicate customer feedback, identify bugs or glitches, and suggest improvements to enhance the software performance and user experience.Required Skills and Expectations:- Strong communication skills: Ability to communicate effectively with customers to understand their issues and provide clear instructions for issue resolution.- Problem-solving skills: Capable of identifying software-related issues, troubleshooting them systematically, and finding appropriate solutions in a timely manner.- Technical knowledge: Basic technical proficiency to install, configure, and troubleshoot software applications effectively.- Customer service orientation: Dedication to providing excellent customer service by addressing customer needs, resolving issues promptly, and ensuring customer satisfaction.- Team player: Willingness to collaborate with colleagues, share insights, and contribute to the overall improvement of the software support process.

Dear candidates ,We are looking for enthusiastic candidates to join our office Designation: Software Support Executive Experience : 0 To 1 YearCTC: No Bar for right candidates. Responsibilities:Provide technical support to clients via phone, email, or chat to resolve software issues Communicate with clients to understand their technical problems and provide solutions.Stay up-to-date with new software releases and updatesCommunicate effectively with TL, team members, and ClientsRequirements and skills : Troubleshooting abilitiesconfident, learner and self motivated .Understand Business ProcessThanks & Regards

Solve the queries of the customer via Mail, Chat & Web Call.Required office and client visit as per requirement.Provide software technical Support and training on calls and remote/online,Assist users in all aspect of ERP system useTesting of new software and providing feedback for improvement,Build and promote strong and long-lasting relationship with clientsTo work with the software technical team(if required) to resolve the customer problemUp-to-date technical knowledgeHelp to create user manual and functional document preparationManaging help desk system with minimum response time on all tickets with resolutions.On-site Demo and trainingReady to travel Pan india

Awareness about hardware and software backup, Knowledge of firewall and security, Basic IT knowledge, Hardware and software knowledge. implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues throughout their organizations. Troubleshoot and resolve technical problems or issues related to computer software and systems.Train or instruct users in the proper use of hardware or software.

-Technical Support Engineer will research, diagnose, troubleshoot, able to solve SQL queries and resolve customer issues in an accurate and timely manner.-You will be responsible for working with different systems, software, and hardware and following standard procedures to escalate unresolved issues to appropriate internal departments.

We develop jewelry stock and billing software for Retail Jewelry Showrooms. We need a candidate who can manage training and technical support for our clients.

Require Software Support Engineer in Back Office, 2 Candidate Requirement, On call Online Support no need To Visit Client Place, Candidate Must Knowledge Of software.