Service Support Engineer Jobs

A Desktop Support Engineer Will Help Install, Upgrade and Troubleshoot Hardware and Software Systems.required Candidate Profileage Below 50 Yearsmin 2 Years of Experienceat Least a Bachelor/diploma

Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelor's or equivalent. Shift timings: UK/US shift hours

Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers

As a Desktop Support Engineer based in Ambad MIDC, Nashik, you will be responsible for providing technical support and assistance to employees using desktops, laptops, and various software applications. Key responsibilities include troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring systems are operating efficiently and securely. You will also be responsible for setting up new users, conducting equipment upgrades, and maintaining inventory of IT equipment. The ideal candidate should have a minimum of 1-4 years of experience, be a graduate, and have strong problem-solving skills. Additionally, you should have good communication skills, be detail-oriented, and have the ability to work independently as well as part of a team. This role requires a male candidate who is able to work full time from the office.

This Role is Critical in Ensuring Smooth Franchise Onboarding and Continuous Technical Support.key Responsibilities 1. Studio Setup Workvisit New Franchise Location and Handle Complete Technical Setup.install Detailing Machines (vacuum, Extractor, Steam, Ro, Pressure Washer).setup Lighting (ceiling Lights, Task Lights, Bay Lights).install and Configure Compressor, Water Line, Drainage, and Electric Points.check Studio Layout and Ensure It Matches Carzspa Standards.run Test Operations for all Machines After Installation.provide Basic Training to Franchise Staff On Machine Handling.2. Machine Installation & Configurationassemble, Mount, and Configure Machines According to Guidelines.calibrate Equipment for Correct Pressure, Suction, or Temperature.ensure Safe Wiring and Load Management for all Electrical Equipment.3. Machine Repair & Amc Workattend Breakdown Calls from Franchise Studios.diagnose Machine Issues and Perform On-site Repair.schedule and Complete Preventive Amc Visits.replace Faulty Parts and Recommend Upgrades When Required.maintain Service Logs and Machine Health Reports.4. Technical Support & Reportingrequirementsiti / Diploma (electrical / Mechanical / Electronics).hands-on Experience with Machine Installation or Field Service.basic Electrical Wiring and Load Understanding.comfortable with Travel (frequent Site Visits)

Post Applied for :- Service Engineer FOR UPS (Field Job) Gender :- Male Candidate Preferable Qualification:- ITI / Diploma / B.E. (Electrical / Electronics) Work Experience:- Atleast 02-03 years in concern field (Atleast Basic knowledge of UPS Installation / Troubleshooting /Calibration etc.) Salary :- Salary will not be constraint to right candidate. (Salary range 12-18 K ) Extra perks & Incentives applicable. PF,ESIC,Mediclaim is applicable. Local candidate preferable & Two wheeler with license is Mandatory. Immediate Joiner Preferable.

Required Candidate profileAge below 50 yearsMin 2 Years of ExperienceAt least a Bachelor/DiplomaExcellent communication skillsMedically FitPermanent settle with familyCan work in any occupation.

Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers