Server Support Engineer Job Vacancies in Bangalore

Responsible for the maintenance, configuration, and reliable operation of computer systems,network servers, and virtualization.Install and upgrade computer components and software, manage virtual servers, and integrateautomation processes.Troubleshoot hardware and software errors by running diagnostics, documenting problems andresolutions, prioritizing problems, and assessing impact of issues.Provide documentation and technical specifications to IT staff for planning and implementingnew or upgrades of IT infrastructure.Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations,and related equipment problems are resolved in a timely manner with limited disruptions.Manage and maintain Windows and Linux servers to ensure optimal performance and uptime.Configure, monitor, and troubleshoot IP networks, DHCP, firewalls, and switches.Oversee IT infrastructure security, including Sophos (EDR & Email Protection) andconfigurations.Manage ZhoEngine Desktop Central for endpoint management and patch management.Manage and configure tools under Zoho One suite (CRM, Campaigns, Desk, Email, Work Drive,etc.).Provide advanced administrative support for Microsoft 365 (Exchange Admin Centre,SharePoint, OneDrive).Handle cloud access points using Meraki Cloud solutions.Monitor and manage cloud services via the Azure Portal.Perform hardware troubleshooting for servers, desktops, laptops, and network devices.Conduct software installation, updates, and troubleshooting across various platforms.Ensure timely application of software and system updates through effective patch management.Maintain and monitor IT inventory, including hardware and software assets.Ensure seamless integration of new IT systems and tools into existing infrastructure.Implement and uphold IT security standards and best practices across the organization.Collaborate with cross-functional teams to troubleshoot and resolve system and network

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

Job Openings for 2 Software Implementation Engineer Jobs with minimum 1 Year Experience in Bangalore / Bengaluru, Karnataka,Basic SQL, HTML, Software Development Life Cycle, having Educational qualification of : B.Tech/B.E with Good knowledge in SQL Server,Software Implementation, Basic SQL, HTML, Software Development Life Cycle etc.

ResponsibilitiesTake ownership of customer issues reported and see problems through to resolution.Research, identify, troubleshoot, and identify solutions to resolve customer issues.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers.Ensure proper recording and closure of all issues.Prepare accurate and timely reports.Document knowledge in the form of knowledge base tech notes and articles.Follow the SLA for issues with respect to the severity.Requirements1-2 years of experience as an Application Support EngineerStrong problem-solving skillsExcellent client-facing skillsAbility to prioritize tasks based on urgency and importance.Motivation to learn new skills and technologies.Should have Good knowledge in SQL , LinuxCritical thinker and problem-solving skillsGood interpersonal and communication skills.

Application support engineerResponsibilitiesBusiness and system requirements fully understoodImplementations related to incidents, changes and/or service requestsManagement of incidents, problems, minor changes and/or service requestsSLA adherence and managementRoot cause analysisUnderstand (and grow understanding) of business and systemsTroubleshooting and debugging of technical solutionsOperational coordination from a technical support perspectiveKnowledge sharing with team members (in the form of advice and documentation)To drive enhancement of operational procedures.Requirements:Oracle PL/SQL coding experienceVB.Net or C# coding experience, which would be advantageousTechnical skills within reporting tools such as SSRSProfessional and customer service orientationWork within a team to achieve common goalsWorking Knowledge of IT Hardware and SoftwareUnderstanding of Structured Query Language (SQL)Working experience of Retail Merchandise Systems and knowledge of other programming scriptinglanguages is an advantage.

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Own projects, solutions, and key responsibilities within a larger business initiative Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace Enable faster and smarter business processes and implement analytics for meaningful insights Nurture dependable IT infrastructure and networking thats always up and running Partner with internal and external partners to communicate project status, activities, and achievementsOther desirable skills: Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching Experience in project management, application design and integration, and cloud computing Expertise in creating, analyzing, and repairing large-scale distributed systems Creating volumes, assigning to servers and remote replication Experience with Linux servers in virtualized environments Familiarity with the fundamentals of Linux scripting languages Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc. Strong grasp on configuration management tools, such as Puppet and Chef, depending on project requirements Familiarity with load balancing, firewalls, etc. Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc. depending on specific project needs Experience with virtualization technologies, such as Xen depending on project requirements

Hiring for 2 System Administrator Jobs in Bangalore for Freshers,Required Educational Qualification is : Diploma, Other Bachelor Degree, B.C.A with Good knowledge in System Administration,Hardware Networking,Network Administration,Server Support,File Server etc.