Fresher hiring for Customer Service Associate

As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and handling inquiries effectively. Your primary responsibility will be to assist customers with their queries and complaints, providing them with accurate information and solutions.

Key Responsibilities:

- Respond to Customer Inquiries: Handle incoming calls, emails, and chat messages to address customer questions and concerns.

- Provide Solutions: Resolve customer issues promptly by identifying the problem and offering appropriate solutions or alternatives.

- Maintain Customer Records: Keep accurate and up-to-date records of customer interactions and transactions for future reference.

- Follow Up with Customers: Reach out to customers to ensure their issues have been resolved and to gather feedback on their experience.

- Collaborate with Team Members: Work closely with colleagues to share information and improve service delivery.

Required Skills and Expectations:

- Effective Communication: You must be able to speak clearly and listen carefully to understand customer needs.

- Problem-Solving Skills: Being able to think critically and find solutions to customer issues is essential.

- Positive Attitude: A friendly demeanor and a positive attitude towards customers will enhance their experience.

- Basic Computer Skills: Familiarity with using computers and software for data entry and retrieval is necessary.

- Team Player: Ability to work well with others and contribute to a supportive work environment.

The position is suited for individuals with 0-3 years of experience, who have completed at least the 10th grade, and are ready to work full-time from the office in Pune.

• Experience

  0 - 3 Years

• No. of Openings

  30

• Education

  10th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Travel Allowance (TA), Internet Allowance

• Face Interview Location

  Nana Peth Pune 411002