Senior Process Executive Fresher Jobs in Navi Mumbai

We are looking for a Customer Service Associate to join our team and help provide excellent service to our customers. This position is perfect for individuals who are eager to start their careers in customer support.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle calls, emails, and chats from customers, addressing their questions and concerns in a friendly manner.- **Resolve Issues:** Identify problems customers face and offer appropriate solutions, ensuring they have a positive experience.- **Maintain Records:** Keep accurate records of customer interactions and follow up on unresolved issues to ensure they are addressed.- **Provide Product Information:** Share details about our products and services, assisting customers in making informed decisions.- **Collaborate with Team:** Work closely with team members and other departments to ensure customer satisfaction and efficiency in service delivery.**Required Skills and Expectations:**- A high school diploma is essential; candidates should be at least 12th pass.- Excellent communication skills, both written and verbal, are a must, as you will interact with customers regularly.- Basic computer skills are necessary since you will be using various software and tools for customer support.- Patience and empathy are required when dealing with customer concerns to ensure thoughtful and understanding responses.- A positive attitude and strong willingness to learn will help you excel in this role and contribute to the team effectively.

We are looking for a dedicated Customer Service Associate to join our team. In this role, you will be the primary point of contact for our customers, helping them with their inquiries and ensuring a positive experience.**Key Responsibilities:**- **Assist Customers:** Respond to customer queries through various channels like email, chat, or phone, providing timely and accurate information.- **Resolve Issues:** Identify and resolve customer problems effectively, ensuring quick solutions and customer satisfaction.- **Maintain Records:** Keep detailed records of customer interactions and transactions, which helps in tracking customer feedback and improving services.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions.- **Collaborate with Team:** Work closely with other team members to improve processes and share insights to enhance customer support.**Required Skills and Expectations:**- Excellent communication skills are essential for effectively engaging with customers and understanding their needs.- A positive attitude and a willingness to help are important, as you will be working with a variety of customers.- Basic computer skills including familiarity with email and chat software are necessary for managing customer inquiries.- As a fresher, a strong eagerness to learn and adapt quickly is valued, as this role will help you develop important customer service skills.- You should be self-motivated and capable of managing your time effectively while working from home.

*Job Title: Customer Service Executive (Blended Process)**Company: Sutherland Global Services**Location: Liberty Tower, Airoli, Navi Mumbai**Shift: Night Shifts (US Shifts)**Experience: 1-3 years in International BPO (Customer Service or Sales B2C)**Job Description:*We're looking for talented Customer Service Executives to join our team! As a key member of our blended process, you'll handle 50% voice and 50% chat interactions, providing top-notch service to our US-based customers.*Responsibilities:*- Respond to inbound calls and chats from customers- Resolve customer queries and concerns in a professional and empathetic manner- Upsell and cross-sell products/services to meet sales targets- Meet customer service metrics, such as First Call Resolution (FCR) and Customer Satisfaction (CSAT)- Collaborate with team members to resolve complex issues- Maintain accurate records of customer interactions*Requirements:*- 1-3 years of experience in international BPO (customer service or sales B2C)- Excellent communication and customer service skills- Proficient in MS Office, especially Excel- Ability to work in night shifts (US shifts)- Fluency in English (neutral accent preferred)*What We Offer:*- Competitive salary (18k-23k in-hand)- Opportunities for growth and career advancement- Training and development programs- Collaborative and dynamic work environment*Ideal Candidate:*- Customer-centric with a passion for sales- Proactive and result-driven- Ability to multitask and work in a fast-paced environment- Positive attitude and willingness to learn*Apply Now:*If you're a motivated and customer-focused individual looking for a challenging role, apply today! Contact HR Pournima: 9820190498 .#Sutherland #Hiring #CustomerService #BPOJobs #Sales #JobOpportunity #AiroliJobs #NightShift

Required: Good English communication skillsHSC with 6 months BPO experienceGraduate freshers welcome16,000 in-hand (Non-Lingual)18,000 in-hand (Lingual)Shift: RotationalWeek Off: Rotational

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

International Voice ProcessJob Responsibilities1. Provide exceptional customer support for networking-related issues via voice and email channels.2. Handle customer inquiries and complaints with a professional and empathetic approach.3. Troubleshoot basic networking issues and provide first-level support.4. Collaborate with teams to resolve customer concerns effectively.5. Document customer interactions and maintain accurate records in the system.6. Work on data-driven modules and prepare reports using Excel.7. Adhere to process guidelines and ensure compliance with SLA (Service Level Agreements).

Looking for Backoffice Associates for Airoli Location (Only First 100 entries are accepted)Work location: AiroliExp: 0 Years - 3 Years (Freshers are also welcome)Non Voice Process(Both Side Cab) Night Shift onlyRole & responsibilities: Associate (Process: US HR operations)Age Criteria: 22 years to 26 years old. CTC: Max 19k inhandSummary Fielding all incoming help requests from clients via chats and/or emails in a courteous manner.Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract.Maintain logs and records of all customer queries as per the standard procedures and guidelines.Relevant Experience: Any/Basic MS Excel Category Back office/Data handling or data managementWorking Conditions: Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.Service Agreement Applicable for 1 year (Mandatory)Education Skills: Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible.Note: Looking for immediate joiners or who can join within 10-15 daysIf you are interested for this job share your resume to 9987126884If you are not interested share this job to your friendsorrelatives.INTERVIEW DATE : 6 and 7 MAY 2025

Profile - US International Voice ProcessLocation - Airoli, Navi MumbaiExperience - Fresher / ExperienceSalary - 3.10 LPA(20 K In Hand)Mode - Work From OfficeShift - US Shift, Saturday & Sunday Fixed OffCab Facility - Drop FacilitySkill - Excellent communication skills.Qualification - Graduate/HSC Fresher with Excellent communication skillsQualified Technical or Hotel Management Degrees are not eligibleAny BPO Experience with complete documents available will be an added advantage.Rounds of Interview :-Assessment- Svar Assessment-55 score is mandateHR round- Face to faceOperation- Face to FacePlease note: While going for F2F candidate need carry original Aadhar card and PAN CardPFB the Desired Candidate Profiles:Excellent Communication SkillsGood English Comprehension SkillsGood Analytical and Multitasking SkillsBasic computer knowledge required but should be proficient in keyboard typing skills.Good knowledge of Business Writing Skills required.Customer Service Oriented attitude with focus on soft skillsShould not be enrolled in any Full Time Educational CourseComfortable with only WFOComfortable with only Night Shifts or as per Business Requirement

Handle Customers on call, solve any queries regarding customer on call, Maintained detailed records of interaction an escalate unresolved issues, deliver excellent customer service while meeting performance metrics.Make or receive calls to assist customer with inquiries, complaints or purchase

This is bpo industry, hiring for customer care executive role,customer handeling,call center job it is.

Manage inbound & outbound phone callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policies

Hello Everyone,We are hiring for Mumbai location.Designation : Customer support Associate Process : Blended Process Required : Excellent communication skills in English.Experience : 1 year of experience in CSA Qualification : Graduation.Working days : 6 days.Shift : Day shift Week off : Rotational Week offSalary : 23 in hand Interested one can share their resume on this no. 7693928266

HelloAre you looking for jobSearching for job Wait is overrrKindly give us a call if you are looking for job in BPO / KPO / CUSTOMER SERVICE / BACK END INDUSTRYJobs available ALL OVER MUMBAITie-ups with more than 500 companies, also having renowned companies such as GEBBS, ACCENTURE , MEDUSIND, CONCENTIX , TELEPERFORMANCE , TSI, WIPRO, Skinnsi, Toothsi and many more.HSC FRESHER / EXPERIENCEDGRADUATE FRESHER / EXPERIENCED*JOBS AVAILABLE FOR ONE AND ALL*Salary scale start from 7k - 60k depends on your experience and skills.Training will be provided on*HOW TO CRACK INTERVIEWS?*Contact and watsapp - *9167443507*

Hurry up guys we are hiring now don't miss this opportunity

Customer Service Associates- Outbound Tellecalling Sales

Hello Everyone We are hiring for Navi Mumbai location.Designation : Customer Service AssociateJob Type : Full TimeShift : Night shift Work Experiences : Freshers and Experience ( Required atleast 1 yr of experience in BPO sector) Required : Excellent communication skills Educational: UG/Graduate both can apply Salary : 25k- 29k

Requirement for Customer Service Associate. 5 Days On Rotational Shift , and 2 Rotational Offs , Good Communication Skills

To Solve the Customer Queries Over the Call.good Communication Skillfor International Process;5 Days Working, 2 Rotational Week Offfor Domestic Process; 6 Days Working, 1 Rotational Week Off

Job Openings for 200 Accounts Receivable Associate Jobs for Freshers in Airoli, having Educational qualification of : Higher Secondary,Secondary School,Diploma,Other Bachelor Degree,B.A,B.Com,BHM,B.Pharma,B.Sc,M.Com with Good knowledge BPO, Data Entry Operator, medical billing, blended process, Voice Process Executive, international experience, good communication, average can also apply etc.freshers can also apply,

Hiring for US based medical billing process(Blended process Voice and chat process)Salary : 12-22kShift: 6:30pm - 3:30amRequirement: Good communication skillsBenefits: 1. Weekend off2. Fixed drop1. Weekend off

HelloAre you looking for jobSearching for job Wait is overrrKindly give us a call if you are looking for job in BPO / KPO / CUSTOMER SERVICE / BACK END INDUSTRYJobs available ALL OVER MUMBAITie-ups with more than 500 companies, also having renowned companies such as GEBBS, ACCENTURE , MEDUSIND, CONCENTIX , TELEPERFORMANCE , TSI, WIPRO, Skinnsi, Toothsi and many more.HSC FRESHER / EXPERIENCEDGRADUATE FRESHER / EXPERIENCED*JOBS AVAILABLE FOR ONE AND ALL*Salary scale start from 7k - 60k depends on your experience and skills.Training will be provided on*HOW TO CRACK INTERVIEWS?*Contact and watsapp - *9167443507*