B.A Freshers For Back Office Executive

Wipro

Looking for Backoffice Associates for Airoli Location (Only First 100 entries are accepted)

Work location: Airoli

Exp: 0 Years - 3 Years (Freshers are also welcome)

Non Voice Process

(Both Side Cab) Night Shift only

Role & responsibilities: Associate (Process: US HR operations)

Age Criteria: 22 years to 26 years old.

CTC: Max 19k inhand

Summary

Fielding all incoming help requests from clients via chats and/or emails in a courteous manner.

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.

Follow standard processes and procedures to resolve all client queries.

Resolve client queries as per the SLAs defined in the contract.

Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience: Any/Basic MS Excel Category Back office/Data handling or data management

Working Conditions: Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Service Agreement Applicable for 1 year (Mandatory)

Education Skills: Any graduate - BA// (non-technical), MA, , part time MBA, PGDM

& MBA full time freshers are not eligible.

Note: Looking for immediate joiners or who can join within 10-15 days

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INTERVIEW DATE : 6 and 7 MAY 2025

• Experience

  0 - 3 Years

• No. of Openings

  100

• Education

  B.A, B.B.A, B.Com, B.E, M.Com

• Role

  Back Office Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office