Job Title: Customer Support & Sales ExecutiveDepartment: Sales & Customer ExperienceJob Type: Full-timeLocation: [City / On-site / Hybrid / Remote]Training: Paid initial training provided before official onboarding/operations---Role Overview:We are seeking an energetic, customer-centric Customer Support & Sales Executive to manage incoming customer inquiries while identifying upsell and cross-sell opportunities. In this role, you will undergo a comprehensive paid training program covering our product line, CRM systems, and customer engagement standards before transitioning into full company procedures and daily operations.---Training & Onboarding:- Includes mandatory paid training prior to commencing standard company procedures.- Covers in-depth product knowledge, customer communication etiquette, sales workflows, and tool handling.- Successfully completing the training phase will lead directly into daily live support and sales operations.---Key Responsibilities:Customer Support:- Handle inbound customer queries via phone, email, live chat, or WhatsApp in a professional, timely manner.- Diagnose customer issues, troubleshoot standard concerns, and escalate complex tickets to relevant teams.- Maintain high customer satisfaction (CSAT) scores and meet first-response resolution targets.Sales & Conversions:- Connect with inbound leads, understand user requirements, and present suitable products or services.- Follow up consistently with prospective clients to convert inquiries into active sales.- Identify opportunities to upsell, cross-sell, or renew existing customer accounts.Operations & CRM Management:- Accurately log all client interactions, lead statuses, and support tickets in the CRM system.- Collaborate with technical, operations, and billing teams to ensure smooth post-sale onboarding.- Gather customer feedback and share actionable product/service improvement insights with management.---Key Performance Indicators (KPIs):- Successful and timely completion of the initial paid training phase.- Monthly/quarterly conversion rates and sales targets.- Average response time (ART) and First Contact Resolution (FCR).- Customer Satisfaction (CSAT) / Net Promoter Score (NPS).- Lead follow-up compliance and CRM hygiene.---Qualifications & Skills:- Experience: 0-2 years of experience in customer support, inside sales, telesales, or business development (Freshers with strong communication are welcome as paid training is provided).- Communication: Excellent verbal and written communication skills in English and [Hindi / Regional Language].- Persuasion & Empathy: Strong active listening skills paired with the ability to handle objections constructively.- Technical Aptitude: Willingness and ability to quickly learn CRM tools, ticketing platforms, and basic MS Excel/Google Sheets.- Education: Bachelor's degree in any discipline or equivalent practical experience.---What We Offer:- Fully paid professional training program before transition to standard company procedures.- Competitive base salary with attractive performance-based sales incentives.- Structured career progression across support, customer success, and sales leadership.- Collaborative, high-energy work environment with dedicated mentorship.Contact : Aditya S - +91 8147351741 , aditya.recruites@proton.me