Passenger Handling Job Vacancies in Jammu

We are looking for dedicated Airport Ground Staff to ensure efficient operations at Jammu Airport. This role involves assisting passengers and supporting airport procedures to provide a smooth travel experience.Key Responsibilities:1. **Passenger Assistance**: Greet passengers, help with check-in and provide information about flights, ensuring a friendly and welcoming atmosphere.2. **Baggage Handling**: Manage the loading and unloading of luggage, ensuring it is handled carefully and delivered to the correct destinations.3. **Operational Support**: Work with the flight crew and ground team to ensure that all operations run smoothly and on schedule.4. **Safety Compliance**: Follow safety protocols and regulations to maintain a secure environment for passengers and staff at all times.5. **Problem-solving**: Address passenger concerns or issues promptly, coordinating with relevant departments to find solutions quickly and efficiently.Required Skills and Expectations:Candidates should have completed their 12th grade and ideally possess some experience in customer service. Strong communication skills are essential as you will be interacting with a diverse range of passengers. A positive attitude and ability to work in a fast-paced environment are crucial for success in this role. Attention to detail and the capability to handle stressful situations will help in providing excellent service. Flexibility in working hours, including weekends and holidays, is also expected.

Job Overview:Ground Staff are responsible for handling all on-ground operations at airports to ensure the safe, smooth, and efficient functioning of flights. They assist passengers during check-in, boarding, and baggage handling, and coordinate with flight and maintenance teams for on-time departures and arrivals.Key Responsibilities:1. Passenger HandlingAssist passengers at check-in counters and boarding gates.Verify passenger documents (tickets, ID, visa, etc.).Provide flight information and guidance regarding baggage, boarding time, and gates.Handle passenger queries, requests, and complaints professionally.Assist special needs passengers (elderly, disabled, unaccompanied minors, etc.).2. Baggage HandlingTag, load, and unload baggage safely and efficiently.Operate conveyor systems and baggage carts.Ensure correct baggage delivery to flights and reclaim areas.Handle lost, delayed, or damaged baggage cases.3. Ramp OperationsDirect aircraft to parking bays using signals or radio communication.Assist in loading and unloading cargo and catering supplies.Coordinate aircraft refueling, cleaning, and maintenance support.Inspect runways and parking areas for safety and cleanliness.4. Coordination and CommunicationMaintain clear communication between flight crews, ground control, and airport departments.Ensure flight schedules are maintained with minimum delays.Report any irregularities or safety issues to the supervisor or duty officer.5. Safety and ComplianceFollow all aviation safety and security regulations.Conduct safety checks and ensure ground handling equipment is functioning properly.Maintain confidentiality and adhere to company policies.Skills and Competencies:Excellent communication and interpersonal skills.Strong organizational and multitasking ability.Knowledge of airport codes, schedules, and procedures.Ability to work under pressure and handle stressful situations calmly.Basic computer literacy (MS Office, check-in software, etc.).Teamwork and customer service orientation.Educational Qualification:Minimum: 10+2 (Higher Secondary) or equivalent.Preferred: Diploma or certification in Aviation, Airport Management, or Hospitality.Experience:Entry-level positions available for freshers.

Hiring for 55 Interview For Airport Customer Service Associate Higher Secondary - Freshers Jobs in Coimbatore, Visakhapatnam, Kozhikode/Calicut, Mysore, Pune, Jamnagar, Bhubaneswar, Imphal, Jammu, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management with Good knowledge in Customer Relationship, Guest Services, Customer Management, Guest Representative, Guest Handling, Guest Service Officer, Passenger Support, Airport Passenger Service Associate, Back Office Officer, 12th Pass, freshers, BPO Sales, Marketing etc.