Job Overview:-The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively. -This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service Quality and efficiencyRoles & Responsibilities-Leads the Service Department, ensuring efficient execution of service operations, resource planning, and quality assurance. -Acts as the central coordinator between management, customer support, field teams, and other departments (Sales, Production, R&D).Requirement Skills-Oversee installations, commissioning, and customer handovers.-Manage AMC contracts, warranty claims, scheduled maintenance, and repairs.-Handle customer escalations and ensure timely resolution.-Plan resource allocation (manpower, tools, spares) and monitor expense management.-Coordinate interdepartmentally with Sales, Production, and R&D for service needs.-Lead performance evaluations, track KPIs, and analyse service data (response time, resolution rate).-Ensure customer feedback is collected, analysed, and acted upon for service improvements.-Oversee training programs, SOP updates, compliance integration, and documentation standards.-Drive continuous improvement initiatives within the service operations.Work Location-Office (THALTEJ)Job Type-Full-time Duty: Mon to Fri 10:00 am to 7:00 pm & Saturday 10:00 am to 05:00 pmWeek Off-Sunday