Urgent Requirement For Service Manager

Job Overview:

-The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively.

-This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service Quality and efficiency

Roles & Responsibilities

-Leads the Service Department, ensuring efficient execution of service operations, resource planning, and quality assurance.

-Acts as the central coordinator between management, customer support, field teams, and other departments (Sales, Production, R&D).

Requirement Skills

-Oversee installations, commissioning, and customer handovers.

-Manage AMC contracts, warranty claims, scheduled maintenance, and repairs.

-Handle customer escalations and ensure timely resolution.

-Plan resource allocation (manpower, tools, spares) and monitor expense management.

-Coordinate interdepartmentally with Sales, Production, and R&D for service needs.

-Lead performance evaluations, track KPIs, and analyse service data (response time, resolution rate).

-Ensure customer feedback is collected, analysed, and acted upon for service improvements.

-Oversee training programs, SOP updates, compliance integration, and documentation standards.

-Drive continuous improvement initiatives within the service operations.

Work Location

-Office (THALTEJ)

Job Type

-Full-time Duty: Mon to Fri 10:00 am to 7:00 pm & Saturday 10:00 am to 05:00 pm

Week Off

-Sunday

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Graduate (B.Tech/B.E)

• Role

  Service Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office