Urgent Requirement For Service Manager

job overview:

-the service department is responsible for managing the service department of the company, overseeing service and support operations, ensuring customer satisfaction, and leading a team to execute these functions effectively.

-this role involves strategic planning, operational management, and continuous improvement initiatives to enhance service quality and efficiency

roles & responsibilities

-leads the service department, ensuring efficient execution of service operations, resource planning, and quality assurance.

-acts as the central coordinator between management, customer support, field teams, and other departments (sales, production, r&d).

requirement skills

-oversee installations, commissioning, and customer handovers.

-manage amc contracts, warranty claims, scheduled maintenance, and repairs.

-handle customer escalations and ensure timely resolution.

-plan resource allocation (manpower, tools, spares) and monitor expense management.

-coordinate interdepartmentally with sales, production, and r&d for service needs.

-lead performance evaluations, track kpis, and analyse service data (response time, resolution rate).

-ensure customer feedback is collected, analysed, and acted upon for service improvements.

-oversee training programs, sop updates, compliance integration, and documentation standards.

-drive continuous improvement initiatives within the service operations.

work location

-office (thaltej)

job type

-full-time duty: mon to fri 10:00 am to 7:00 pm & saturday 10:00 am to 05:00 pm

week off

-sunday

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Graduate (B.Tech/B.E)

• Role

  Service Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office